Our new sweashirt is perfect for those in-between days. Made from loopback jersey, like all his favourite sweatshirts, it will be a great addition to his wardrobe. In our latest prints.
Questions & Answers
Delivery & Returns
Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature. Please see below for the available delivery methods, costs and timescales.
Standard Delivery Up to (Free over £59)
Joules items usually delivered within working days of placing your order. Orders under £59 will be charged at £3.95
Garden Trading and Friends of Joules items usually delivered within 3-5 working days. Costs will vary by seller, please review the options available for your bag at checkout.
Deliveries take place between 8am - 6pm.
Please note that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.
Next Day Delivery
Order by 6pm for next working day delivery.
Deliveries take place between 8am - 6pm, Monday to Friday only. Bank holidays and weekends are excluded from delivery times.
If you order on a Friday after 6pm, Saturday or Sunday, you will receive your order the following Tuesday.
Our Next Day delivery service is currently available to UK mainland postcodes only. Please note, this service is not available to the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE.
Click & CollectFREE
Order before 1pm for collection in your selected store .
You will receive an email and text once your order is ready to collect from your chosen Joules store, bring this with you to collect your order.
We will also ask you to confirm your address, and you may be asked to sign for your order.
Someone else may collect your order on your behalf, but they will need to bring the above confirmation and show photo ID in the name of the person who placed the order.
Once your order arrives in store, you have up to 7 days to collect.
Not available for Friends of Joules orders, or Joules gift cards.
If you select our Aberdeen, Braehead, Inverness or Stirling stores, our Click & Collect delivery service will take 1 additional working day.
Non Mainland UK stores such as Belfast, Kenmare and Newry will take an additional 3 working days.
CollectPLUS(Free over £59)
Delivery within working day(s) of placing your order.
You will receive a unique barcode via text and email when your order arrives at your chosen CollectPlus store.
Please bring this and proof of ID (driving license, passport, bill in your name, bank statement etc) with you.
Someone else may collect your order on your behalf, but they will need to bring the unique barcode and show photo ID in the name of the person who placed the order.
Once your order arrives in store, you have up to 10 days to collect.
Not available for Friends of Joules orders.
Order before 3pm on a Friday for Saturday delivery.
Deliveries take place between 8am - 6pm.
Our Saturday delivery service is currently available to UK mainland postcodes only. For a full list of exclusions, please click here.
International DeliveryFrom £9.00
Delivery between working days of placing your order.
We deliver to over 50 countries worldwide (please click here to see all countries, delivery timescales and prices)
Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
For more information, please see our Delivery FAQs here.
We've listed the ways you can return your items to us below.
Return via post
If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of delivery. Please refer to the product details for any exclusions. How we deal with your return will depend on when you purchased your product from us:
Alternatively, if you placed your order online you can raise a return here. Simply enter your order details and then select the item(s) you want to return. Include the returns note inside the parcel, attach the label to the outside and head to your nearest post office. If you don’t have a printer don’t worry, you will also be given a QR code which you can show to the post office and they will print the label for you.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive with us.
If you're returning Joules items bought from one of our stores you can download a free returns label here. Please include your till receipt and a brief letter including your name and address, contact details and details of what you're returning in your parcel.
Return to store
If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of purchase. Please refer to the product details for any exclusions
If you're returning an order that was originally placed online or via customer services, please bring the parcel summary that was included in your delivery.
Please note, we cannot accept returns for items purchased online or from a Joules store in the following concession stores:
Browns of York Concession Jersey Concession Northallerton Concession
To return international orders, please complete the returns form that came with your order and send your items back to us via a registered trackable service. For overseas returns, you will need to bear the costs of returning the product to us.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive.
Once we receive your returned items, please allow up to 10 working days for your refund to be processed. This may be longer during sale periods.
For more information, please see our Returns FAQs here.
If you'd prefer to contact our customer service team, contact us via email at firstname.lastname@example.org. We will respond to you as quickly as we can.