The following document outlines the terms & conditions
for the Joules UK website.
Terms Correct as of 01/12/2025
This website is operated by, and the goods are supplied by Next Retail Limited(“Joules”, “Next”, “we”, “us”, “our”).
Where you purchase goods from a Joules store or show, the supplier of the goods is The Harborough Hare Limited trading as Joules, registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 14504304 (England and Wales).
Should you require any further assistance or information, you can email us using our contact form. Alternatively, to chat to an Advisor click here.
Lines are open 8am to 9pm Monday to Friday and 8am to 7pm Saturday and Sunday. Telephone calls to and from Next are recorded and monitored to improve our service to our customers.
We may contact you for market research purposes. Click here to see our privacy policy.
For any product safety issues please contact us. Contact details below.
| Responsible Person | Email Address |
|---|---|
| Next Retail Limited, Product Legislation Team Desford Road, Enderby Leicester LE19 4AT www.next.co.uk www.nextdirect.com |
safety@next.co.uk |
These terms and conditions set out the basis on which you can use our website and place orders for items from Joules. To register on the site and to place orders with Joules you must be aged 18 or over and a UK resident. By ordering goods from Joules you are deemed to have understood and accepted these terms.
Your order for goods is accepted and a contract is formed between Joules and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Joules, nor at the point in time that you receive an email from Joules acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Joules, or may be cancelled by you.
Certain exceptions apply to this, such as orders for personalised items and goods, which cannot be cancelled by you once Joules has sent confirmation by email that your order has been received, as such goods may already be in production. For a list of exceptions to items you can return please see the Exceptions to the Returns Policy section.
For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order eGift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Joules shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.
Purchases from Joules, including transactions on your nextpay Card will be charged the day the goods are dispatched/purchased in-store.
Joules reserves the right to amend these terms and conditions at any time. Your consumer rights are not affected.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you receive the goods you ordered.
Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items which cannot be returned for health and hygiene reasons (e.g. swimwear, underwear, earrings, toiletries or face covering products) unless they are returned to us unused and in a fully resalable condition with all hygienic seals in place and unbroken, perishable items or items made or customised to your order.
You must inform us of your wish to cancel in writing either by letter, email or call 0333 777 4560 within a period of 14 days beginning on the day after the day you receive your goods.
You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.
If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
You must not return substitute or alternative items. If you do so, we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.
For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.
Further details of how to return goods can be found in the Returns and Refunds section below. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.
You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our Returns Process.
To Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT
I hereby give notice that I cancel my contract for the sale of the following goods:
Order received on: [insert date]
Name of customer: [insert]
Address of customer: [insert]
Signature of customer: [if sent on paper]
Date: [insert]
Delivery to stores is free. At times of peak trade, we may charge 25p for the Next Day To Store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding Next airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the Store Delivery Exceptions section. Please take one form of personal identification e.g. driving licence or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Joules will deliver by an alternative carrier and this may take longer.
Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the Delivery Charges section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Items requiring 2 person delivery are charged at £15.00 per delivery. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Next Day Delivery is not available in the following postcodes (subject to change)
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. 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0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.
Standard delivery charge to an Evri Parcel shop is £3.50. Evri Parcel Shops cannot be used for delivery of 2 person delivery items, items made to your specification. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.
Items purchased in a Joules Store or at a Joules Big Show must be returned via a Joules Store only. They can be made to any Joules Store and are completely free, please just remember your proof of purchase and our store staff will be happy to help.
You may return most items in a new and unused condition with tags attached and wherever possible in the original packaging. If you want to return your order you must do so within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation. This service is available in most stores and is free of charge. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.
This service is available in most Joules and Next stores except our Next airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 4560 or log on to Joules.com/stores. Certain items cannot be returned to stores, as detailed in the Exceptions to the Returns Policy section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.
For all the details see Exceptions to the Returns Policy section. Most returns collected by Joules from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.
Fashion and small homeware items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Evri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Evri Parcel shops will not accept the following Joules items for return: items delivered by 2 person delivery. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Joules and Next Retail stores. This card cannot be used to purchase from Joules, to pay towards a credit account and cannot be used online or to purchase Gift Cards or eGift cards.
Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
To check the balance at any time, call 0333 777 4560 in the UK. For call charges, contact your service provider. Joules cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This card remains the property of Joules and is not a cheque guarantee, credit or charge card. Joules reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.
Next may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others. Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.
If you are experiencing financial difficulties, please Click here.
Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.
The following exceptions apply to our returns policy. We cannot accept any returns through our Next airport stores. We are unable to accept the return items delivered by 2 person delivery, personalise me (for how to return these see separate heading) through our stores. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. If you return an item outside of the 28 day period you may be refunded with an eVoucher. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash.
See below for all the methods we accept for payment of purchases from Joules. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Joules.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Joules stores in the UK or online at Joules.com* To redeem your eVoucher instore take a print out of your eVoucher into any participating Joules store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at any time call 0333 777 4560 in the UK. For call charges, contact your service provider.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider. The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted. Joules cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances. Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Joules and is not a cheque guarantee, credit or charge card.
Joules reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
Joules reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
Representative 24.9% APR variable.
Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247.
The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns and payments. Log in to your 'My Account’ area to view your current available credit.
There will be a soft search made on your credit file to determine if you would be successful in an application for a Next credit account. A soft search is not visible to other companies and will not impact your credit score or future applications for credit. Existing customer details will be used to check eligibility. For further information please see our Privacy & Cookie Policy
‡This offer is only available to customers opening a credit account (nextpay or pay in 3) after the 15th April 2024 and may be withdrawn at any time. Minimum purchase value is £20 in a single transaction after other discounts and gift cards/e-vouchers have been applied. Excludes delivery charges, nextunlimited subscriptions and the purchase of gift cards/e-vouchers. Returns will be refunded at the discounted price paid. This offer can only be redeemed on your first qualifying purchase made on Next.co.uk and will be applied at checkout.
For credit account sign ups before 15th April 2024, £10 will be credited to your account balance on the date of your first statement following your first qualifying purchase only. This offer is only available to customers opening a credit account and may be withdrawn at any time. Minimum purchase value is £15 in a single transaction after other discounts and gift cards/e-vouchers have been applied. Excludes delivery charges, nextunlimited subscriptions and the purchase of gift cards/e-vouchers. This offer can only be redeemed on purchases made on next.co.uk or in a Next store with a nextpay account. If you return items included in the order for a refund we may deduct some or all of the £10 credited to your account if the value of the items you keep is less than the minimum order value (£15).
nextpay
You can use a nextpay credit account online through the following retailers websites:
The use of a nextpay card (formally known as Directory Card) or the nextpay in-app digi card is available to use exclusively at Next Retail Ltd stores.
Please note the redemption of the 10% welcome offer to credit applies only to Next.co.uk.
In order to redeem your promotional code you must have a Joules account. It's possible to receive a promotional code without having a Joules account but it is not possible to redeem the promotional code online without a Joules account. To hold a Joules account you must be over 18 and a UK resident. If you do not have a Joules account, you must visit Joules.com select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your promotional code and complete registration. For existing Joules account holders, the incentive can only be activated once the promotional code is registered at the URL detailed with your promotional code.motional code. It is not valid for use in store or for telephone orders. One incentive per customer only.
The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your promotional code. It is not valid for use in store or for telephone orders. One incentive per customer only.
The promotional code can only be used for purchases made online. The incentive is only valid on orders that meet the condition of your promotional code. If the order is returned, the money off incentive is not refundable.
The promotion promotional code code/ card is not for resale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 promotional code Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the promotional code Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a promotional code Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a promotional code are subsequently returned, the value of the promotional code will be deducted from the amount refunded. The promotional code/ card will not be honoured if it is sold or exchanged. The promotional code remains the property of Joules.
Joules cannot accept responsibility for your online voucher promotional code/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. Joules reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
Your offer will be communicated to you and then will be automatically activated and loaded onto your account. The minimum spend will be stated on your offer communication. Your offer will then be automatically applied at checkout. In order to redeem your promotional code you must have a Joules account as per Online promotional code Incentives above.
The incentive offer is valid for one order only until the date shown with your offer. It is not valid for use in store or for telephone orders. One incentive per customer only.
The incentive is only valid on orders that meet the condition of your promotional code. If the order is returned, the money off incentive is not refundable.
The promotional offer cannot be exchanged for cash. No change or refund will be given. if you have a £10.00 off offer, you will need to spend £25.00 to ensure the offer is redeemed. The balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). Your items will be charged at point of order. Where goods purchased online with an offer are subsequently returned, the value of the offer will be deducted from the amount refunded.
Offer open to customers of Joules, who are UK residents over 18 years old only. Joules reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items.
e.g. 3 for 2 Offer:
| Product | Full Price | Discounted Price |
|---|---|---|
| Item 1 | £7 | £4.90 |
| Item 2 | £7 | £4.90 |
| Item 3 | £6 | £4.20 |
| Total | £20 | £14 |
| (£6 saving applied, equivalent to cheapest item bought) | ||
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
Illustrative Examples:
| 3 for 2 | Full Price | Discounted Price |
|---|---|---|
| Item 1 | £7 | £4.90 |
| Item 2 | £7 | £4.90 |
| Item 3 | £6 | £4.20 |
| Total | £20 | £14 |
| (£6 saving applied, equivalent to cheapest item bought) | ||
| 2 for £X | Full Price | Discounted Price |
|---|---|---|
| Item 1 | £4.50 | £4.00 |
| Item 2 | £4.50 | £4.00 |
| Total | £9 | £8.00 |
| (£1 saving applied, apportioned across qualifying items) | ||
| Buy 1 get 1 free | Full Price | Discounted Price Paid |
|---|---|---|
| Item 1 | £10 | £6.00 |
| Item 2 | £8 | £4.00 |
| Total | £18 | £10.00 |
| (£8 saving applied, equivalent to cheapest item apportioned across qualifying items) | ||
Please note, the following terms apply to all multi-buy offers listed below:
These Terms of Use govern your conduct associated with the Customer Review Service offered by Joules. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the Customer Review Service.
By submitting any content to Joules, you represent and warrant that:
You further agree and warrant that you shall not submit any content:
For any content that you submit, you grant Joules a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in our sole discretion, to violate our Customer Reviews & Ratings Policy or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Joules to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission in line with our Customer Reviews & Ratings Policy. You acknowledge that you, not Joules, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of Joules, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Joules and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
For your safety these products must be installed in accordance with local building regulations. If in any doubt or where acquired by law consult a competent person who is registered with an electrical self certification scheme.
Free delivery to home offer is only valid from 8am 04/09/2025 - 4pm 01/01/2026.
A minimum order value of £100 applies.
The discount will be applied at checkout.
All other delivery terms and conditions apply.
We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time.
Our usual returns policy applies.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Joules Online may differ from prices in-store.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
All orders for products are subject to availability.
Joules take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, or by separate note to you.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.
© Copyright of The Harborough Hare Limited, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.
Different terms apply to any business to business sales. For terms and further information please email B2B@next.co.uk
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