The following document outlines the terms & conditions
for the Joules UK website.
Terms Correct as of 05/12/2023
Your order for goods is accepted and a contract is formed between Joules and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Joules, nor at the point in time that you receive an email from Joules acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Joules, or may be cancelled by you. For a full list of exceptions to items you can return please see under the heading Cancelling Your Order. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order eGift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Joules shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Joules, including transactions on your Nextpay Card will be charged the day the goods are dispatched.
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items which cannot be returned for health and hygiene reasons (e.g. swimwear, underwear, earrings, toiletries or face covering products) unless they are returned to us unused and in a fully resalable condition with all hygienic seals in place and unbroken, perishable items or items made or customised to your order. You must inform us of your wish to cancel in writing either by letter, email or call 0333 777 4560 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the Returns and Refunds section. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.
Delivery to stores is free. At times of peak trade, we may charge 25p for the Next Day To Store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding Next airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the Store Delivery Exceptions section. Please take one form of personal identification e.g. driving licence or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Joules will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the Delivery Charges section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Items requiring 2 person delivery are charged at £15.00 per delivery. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Next Day Delivery is not available in the following postcodes (subject to change)
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.
Standard delivery charge to an Evri Parcel shop is £3.50. Evri Parcel Shops cannot be used for delivery of 2 person delivery items, items made to your specification. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the item/s.
This service is available in most Joules and Next stores except our Next airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 4560 or log on to Joules.com/stores. Certain items cannot be returned to stores, as detailed in the Exceptions to the Returns Policy section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.
For all the details see Exceptions to the Returns Policy section. Most returns collected by Joules from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.
Fashion and small homeware items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Envri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund.The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Evri Parcel shops will not accept the following Joules items for return: items delivered by 2 person delivery. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.
The following exceptions apply to our returns policy. We cannot accept any returns through our Next airport stores. We are unable to accept the return items delivered by 2 person delivery, personalise me (for how to return these see separate heading) through our stores. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Joules and Next Retail stores. This card cannot be used to purchase from Joules, to pay towards a credit account and cannot be used online or to purchase Gift Cards or eGift cards.
Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
To check the balance at any time, call 0333 777 4560 in the UK. For call charges, contact your service provider. Joules cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This card remains the property of Joules and is not a cheque guarantee, credit or charge card. Joules reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.
Next may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.
Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.
If you are experiencing financial difficulties, please Click here.
Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.
See below for all the methods we accept for payment of purchases from Joules. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.
Online
In-store
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Joules.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Joules stores in the UK or online at Joules.com* To redeem your eVoucher instore take a print out of your eVoucher into any participating Joules store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 4560# in the UK. #For call charges, contact your service provider.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.
The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Joules cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Joules and is not a cheque guarantee, credit or charge card.
Joules reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
Joules reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
In order to redeem your promotional code you must have a Joules account. It's possible to receive a promotional code without having a Joules account but it is not possible to redeem the promotional code online without a Joules account. To hold a Joules account you must be over 18 and a UK resident. If you do not have a Joules account, you must visit Joules.com select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your promotional code and complete registration. For existing Joules account holders, the incentive can only be activated once the promotional code is registered at the URL detailed with your promotional code.motional code. It is not valid for use in store or for telephone orders. One incentive per customer only.
The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your promotional code. It is not valid for use in store or for telephone orders. One incentive per customer only.
The promotional code can only be used for purchases made online.
The incentive is only valid on orders that meet the condition of your promotional code. If the order is returned, the money off incentive is not refundable.
The promotion promotional code code/ card is not for resale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 promotional code Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the promotional code Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a promotional code Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a promotional code are subsequently returned, the value of the promotional code will be deducted from the amount refunded. The promotional code/ card will not be honoured if it is sold or exchanged. The promotional code remains the property of Joules.
Joules cannot accept responsibility for your online voucher promotional code/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. Joules reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
Your offer will be communicated to you and then will be automatically activated and loaded onto your account. The minimum spend will be stated on your offer communication. Your offer will then be automatically applied at checkout. In order to redeem your promotional code you must have a Joules account as per Online promotional code Incentives above.
The incentive offer is valid for one order only until the date shown with your offer. It is not valid for use in store or for telephone orders. One incentive per customer only.
The incentive is only valid on orders that meet the condition of your promotional code. If the order is returned, the money off incentive is not refundable.
The promotional offer cannot be exchanged for cash. No change or refund will be given. if you have a £10.00 off offer, you will need to spend £25.00 to ensure the offer is redeemed. The balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). Your items will be charged at point of order. Where goods purchased online with an offer are subsequently returned, the value of the offer will be deducted from the amount refunded.
Offer open to customers of Joules, who are UK residents over 18 years old only. Joules reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
‘3 for 2’, ‘4 for 3’ Offers
Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items.
e.g. 3 for 2 Offer:
| Product | Full Price | Discounted Prices |
|---|---|---|
| Item 1 | £7 | £4.90 |
| Item 2 | £7 | £4.90 |
| Item 3 | £6 | £4.20 |
| Total | £20 | £14 |
(£6 saving applied, equivalent to cheapest item bought)
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
New registration auto incentive
Guest to full account auto incentive
Update your marketing preferences in my account
(2 for £50 on Mens Polos)
(2 for £79 on Mens Shirts)
(2 for £40 on Mens T-Shirts)
(2 for £30 on Womens Tops)
(3 for 2 on Women’s and Men's single socks)
Price drop
If you wish to arrange for goods to be returned, please contact customer services on 0333 777 4560 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required. Please note:
Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.
If goods are received damaged, please notify our customer services as soon as possible after receipt on 0333 777 4560. Damaged product and packaging must be retained in case inspection is requested by our carriers.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Joules (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.
By submitting any content to Joules and Next, you represent and warrant that: You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content That is known by you to be false, inaccurate or misleading;/p> That infringes any third party's copyright, trademark, or privacy; That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation; That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Joules a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.:
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Joules to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Joules, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of Joules, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Joules and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
These terms and conditions set out the basis on which you can use our website and place orders for items from Joules. To register on the site and to place orders with Joules you must be aged 18 or over and a UK resident. By ordering goods from Joules you are deemed to have understood and accepted these terms. The supplier of the goods featured on this website is Next Retail Limited, trading as Joules (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). Where you purchase goods from a Joules store or show, the supplier of the goods is The Harborough Hare Limited, registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 14504304 (England and Wales). You may contact us at this address or by email through the help section at Joules.com or call us on 0333 777 4560. Telephone calls to and from Joules will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider Click here to see our privacy policy.
All Joules Wellies purchased through our Joules shops or via joules.com or from official stockists are guaranteed to the original purchaser for 12 months from the date of purchase against manufacturing faults.
Within the first year of purchase, if you have reason for complaint, please contact our Customer Service Team on 0345 250 7160 or email joulesteam@joules.com. In most instances, you will be advised to thoroughly clean your wellies and email photos of the affected area of the product, together with your proof of purchase. In some instances, we may ask you to send the wellies back to us for analysis. It is essential for both hygiene and for assessment purposes that faulty items are returned to us in a clean, dry, presentable fashion.
If we agree that the Wellies do suffer from a manufacturing fault then we will at our option either issue you with a replacement pair (if we have one in stock) or we will reimburse you the purchase price (plus any original delivery charges)
This guarantee does not cover damage or faults caused by misuse or by normal wear and tear (e.g. scratches and scuffs, wear on the soles, or inappropriate care). Any repairs carried out by a third party, or any alteration (e.g. personalisation) of the Wellies will invalidate this guarantee. This guarantee does not affect your statutory rights.
If you purchase Joules Wellies as a gift, you may transfer this guarantee to the recipient of the gift.
Joules Big Sale (the “Big Sale”) is brought to you by The Harborough Hare Limited, registered at
Desford Road, Enderby, Leicester, United Kingdom, LE19 4AT, England (“Joules”).
By purchasing a ticket for the Big Sale, you agree to the following terms and conditions:
This Prize Draw is brought to you by The Harborough Hare Limited, registered at Desford Road, Enderby, Leicester, United Kingdom, LE19 4AT, England (“Joules”).
Purchase and opt-in at the Joules stand at a Shows event during the Prize Draw Period (as defined below) is necessary.
This Prize Draw will run for the “Prize Draw Period” which shall be from 08:00 on 24th August 2023 until 23:59 on 8th October 2023 at the Joules stand at a Shows event during the Prize Draw Period only. By entering this Prize Draw you are deemed to have accepted these terms and conditions (“T&Cs”). The details of the Prize Draw form part of these T&Cs. You should print and retain a copy of these T&Cs for reference. Any breach of these T&Cs may result in a prize being forfeited, at Joules’ sole discretion.
To participate in this Prize Draw, entrants must not be Joules employees, third parties involved in the Prize Draw (including third party prize donors), their families, agents or anyone else in any way professionally connected with this Prize Draw, and must meet the following requirements (the “Eligibility Criteria”):
Every person who meets the Eligibility Criteria (“Entrant”) shall be entered into the Prize Draw during the Prize Draw Period (entries will not be deemed complete unless all of the Eligibility Criteria applies). Joules may require you to provide proof that you are eligible to enter the Prize Draw.
The Prize Draw must be entered in the Entrant’s own name; it may not be entered on behalf of anyone else. If a false name is used, that entry will be disqualified.
Please retain your till receipt for validation. In the event that you are required to send your till receipt for prize verification, we would recommend that this is sent by a secure method of delivery and that you make a copy, as Joules is not responsible for items not received or lost in transit.
There will be one UK based winner during the Prize Draw Period (the “Winner”) of two (2) tickets to the 2024 Badminton Horse Trials on specified dates, two (2) grandstand seats, two (2) member enclosure passes, a stable tour, a course drive with a course designer, four (4) items from the 2024 Joules x Badminton Official Collection range and a £500 Joules gift card (together the “Prize”).
The Joules gift card is subject to the Joules terms and conditions applying to gift cards at https://www.joules.com/promo. Joules gift cards cannot be redeemed against products offered by the Friends of Joules Marketplace at https://www.joules.com/ Gift cards cannot be redeemed or exchanged for cash.
The 2024 Badminton Horse Trials tickets are redeemable on certain days of the 2024 Badminton Horse Trials only, as advised by Joules or Badminton. The 2024 Badminton Horse Trials tickets and attendance at the 2024 Badminton Horse Trials are subject to the Badminton Horse Trials terms and conditions available at https://www.badminton-horse.co.uk/terms-conditions/.
Once received, tickets are only valid for the dates and times shown. No alternatives will be available. The Winner will not be entitled to any compensation and will have no claim against either Joules or the organisers if the 2024 Badminton Horse Trials are delayed, postponed, rescheduled or cancelled.
Travel/transportation, accommodation, insurance, spending money, food, drinks and miscellaneous or other costs of a personal nature are not included.
The Prize is subject to availability and if any part of the Prize is no longer available due to circumstances beyond Joules’ control, Joules reserves the right to substitute any part of the Prize with another of equivalent or greater monetary value. There is no cash alternatives to the Prize, and the Prize is non-refundable and non-transferable. The Prize can only be redeemed by the Winner (and not by a third party) and must not be sold on.
The Winner will be chosen by means of randomised electronic selection from all valid Entrants received during the Prize Draw Period.
The Prize Draw will take place on 16th October 2023.
Joules will use reasonable efforts to notify the Winner of the Prize using the email address provided no later than 18th October 2023. Joules is not responsible for email addresses recorded incorrectly. If having made those efforts it is not possible to contact the Winner, Joules reserves the right to offer the Prize to the next valid Entrant chosen by means of randomised electronic selection as described above. Any reselection will be undertaken in accordance with these T&Cs.
Subject to applicable data protection laws, the Winner’s surname and county of residence can be obtained for a period of one month after the end of the Prize Draw Period by writing to Joules at the address set out in clause 1 above and stating the name and date of the Prize Draw.
Winners who do not want their surname and county included on the list of winners referred to above must notify Joules within a reasonable period of time before the end of the Prize Draw Period. See clause 1 above for Joules’ contact details.
Where the Prize is capable of physical delivery, the Prize will be posted to the Winner’s postal address provided following successful notification of the Prize.
Joules is not responsible for failure to deliver the Prize should a postal address be provided incorrectly.
All Entrants’ personal details will be used in accordance with these T&Cs and Joules’ privacy policy, which you can see online at https://www.joules.com/privacy/
By entering this Prize Draw you:
agree to be bound by these T&Cs;
provided no objection is received and if you are a Winner, you acknowledge that for Joules’ legitimate interests of promoting its business and this Prize Draw Joules will wish to use your name, details and photographs/videos on any media for advertising and publicity purposes in relation to the Prize Draw and for any other reasonable promotional purpose without additional remuneration and Joules will wish to allow any Joules group company to use all such information for those same purposes whether on behalf of Joules or on their own behalf; and
acknowledge that any personal information provided by you with your entry may be held and used by Joules, a third party prize donor or any agent appointed to assist Joules with running the Prize Draw, for the legitimate interest of administration of this Prize Draw and, if you are a Winner, the delivery of the Prize, and you can if you so wish (this is a separate point) give your positive consent to opt-in to receive future marketing communications from Joules when so requested. Any personal information provided by you will be used in accordance with the Joules privacy policy, which you can see online at https://www.joules.com/privacy. The third party prize donors will usually have their own privacy policies on their own websites and if they do they’ll use your personal information in accordance with those policies (not in accordance with the Joules privacy policy). This includes for the delivery of the Prize if you are a Winner.
In consideration of being awarded a Prize, if you are a Winner, you may be required by Joules for its legitimate interests to take part in publicity related to the subject of the Prize Draw, and you confirm that if you are a Winner, you understand that you will be expected to take part in such publicity for those legitimate interests. Such publicity may include, without limitation, use of your name, photograph (to be provided on request) and statements made you concerning the Prize Draw and/or the Prize. You now hereby grant to Joules with an irrevocable, perpetual, worldwide, royalty-free and non-exclusive right and licence to use the entry, including any photographs, images and other content of such entry, and any and all photographic, video and other content supplied to Joules or submitted by you or on your behalf as part of entering or otherwise in connection with this Prize Draw, on the Joules website, and throughout Joules’ social media channels for the purpose of promoting and marketing Joules and/or its business activities, and to sublicence the right to do the same to Joules’ wholesalers. This clause 23 is without prejudice to applicable data protection laws including your rights under those laws.
To the fullest extent permitted by law, Joules, its representatives, agents, third party prize donors, suppliers, distributors, officers, directors, employees and shareholders will not in any circumstances be liable or responsible for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage of whatever nature and howsoever arising, or for personal injury or death arising, as a result of your participation in the Prize Draw or the Winner taking up the Prize, except where injury or death is caused by Joules’ negligence. Your statutory rights are not affected.
In the event that the Prize Draw is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of Joules which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Prize Draw, Joules reserves the right to disqualify any individual who tampers with the entry process or does not comply with these T&Cs and to cancel, modify or suspend the Prize Draw or invalidate any affected entries.
Joules may refuse to award a prize in the event of any entrant’s fraud, dishonesty, breach or non-entitlement under these T&Cs or seek recovery of its value if the prize has been awarded.
Should an act, omission, event or circumstance occur which is beyond the reasonable control of Joules and which prevents Joules from complying with these T&Cs, Joules will not be liable for any failure to perform or delay in performing its obligations.
If any provisions of these T&Cs are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.
In the event of a discrepancy between these T&Cs and the details in any promotional material, the details in these T&Cs will prevail.
The Competition
How to Enter
Winner Selection
The Prize
There will be one UK based winner during the competition period (the “Winner”). The Winner, and their friend, will win:
Contacting the Winner
Limitations of Liability
The Competition
How to Enter
Winner Selection
The Prize
There will be one UK based winner during the competition period (the “Winner”). The Winner, and their friend, will win:
Contacting the Winner
Limitations of Liability
There will be one UK based winner during the competition period (the “ Winner ”). The Winner will win :
1. 1 x midweek or weekend break for a family of up to six people, in a three-bedroom Woodland Lodge at any Center Parcs village in the UK or Ireland.
*Separate terms and conditions are applicable to the Joules gift card. Please visit https://www.joules.com/terms for further details.
There will be one UK based winner during the competition period (the “ Winner ”). The Winner will win :
1. 1 x The Fortnum's Christmas Collection Hamper. Catalogue code: 5095536
There will be one UK based winner during the competition period (the “ Winner ”). The Winner will win :
1. 1 x Matilda Dressing Gown 980-467 or 811-417 or 980-467; 1 x Alma Pyjama Set 392-284 or 292-835 or 208-885 or 268-242 or 221-170 or 107-494. For 2 adults only.
The Prize is non-transferable and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Joules’ control, a prize of equal or greater value will be provided. The Prize is only redeemable by the named Winner. It must not be sold on.
The Prize will be posted to the Winner’s postal address as provided by the Winner to Joules. Joules is not responsible for failure to deliver the Prize should a postal address be provided incorrectly.
*Separate terms and conditions are applicable to the Joules gift card. Please visit https://www.joules.com/terms for further details.
There will be one UK based winner during the competition period (the “Winner”). The Winner will win :
1. 1 x £250 Joules gift voucher. 1 x £250 Cox and Cox gift voucher.
There will be one UK based winner during the competition period (the "Winner"). The Winner will win :
1. 1 x SMEG Kettle in white KLF03WHUK, 1 x SMEG 2 slice toaster in white TSF01WHUK.
The Prize is non-transferable and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Joules’ control, a prize of equal or greater value will be provided. The Prize is only redeemable by the named Winner. It must not be sold on.
The Prize will be posted to the Winner’s postal address as provided by the Winner to Joules. Joules is not responsible for failure to deliver the Prize should a postal address be provided incorrectly.
There will be one UK based winner during the competition period (the “Winner”). The Winner will win:
The Prize is non-transferable and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Joules’ control, a prize of equal or greater value will be provided. The Prize is only redeemable by the named Winner. It must not be sold on.
The Prize will be posted to the Winner’s postal or email address as provided by the Winner to Joules. Joules is not responsible for the failure to deliver the Prize should an address be provided incorrectly.
*Separate terms and conditions are applicable to the Joules gift card. Please visit https://www.joules.com/terms for further details.
The Prize will be posted to the Winner’s email or postal address provided following successful notification of the Prize. Joules is not responsible for the failure to deliver the Prize should an address be provided incorrectly.
The surname of the Winners will be obtainable for three months from the Closing Date upon application 12 Days of Christmas Instagram Competition Day 6 December 2023 (Winner Details Request), The Harborough Hare Ltd [Company Number 14502702], Registered Office: Next Retail Ltd. Desford Road, Enderby, Leicester, LE19 4AT (“Joules”)
The Prize must be taken as stated and unless otherwise specified cannot be deferred. There will be no cash or other alternative offered. Once a Prize has been allocated it cannot be transferred.
Joules, including its officers, directors, employees, shareholders, or agents, excludes all liability for any losses and/or damages of whatever nature and howsoever arising to the fullest extent permitted by applicable laws.
This competition is in no way sponsored, endorsed or administered by, or associated with, Instagram and Instagram shall in no way be liable for any losses whatsoever arising from this competition and/or the Prize. You are providing your information to Joules and not to Instagram.
In consideration of being awarded the Prize, if you are the Winner, you may be required by Joules to take part in publicity related to the subject of the Competition, and you now confirm that if you are the Winner, you will take part in such publicity. Such publicity may include, without limitation, use of your name, photograph (to be provided on request) and statements made by you concerning the Competition and/or the Prize. You now provide Joules with a right and license to use the entry on the Joules website and throughout Joules’ social media channels and to sublicense the right to do the same to Joules’ wholesalers.
All Entrants’ details will be used in relation to the administration of this Competition and, if you are a Winner, the delivery of the Prize.
For Joules’ privacy policy, visit: https://www.joules.com/privacy
These terms and conditions are subject to the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
There will be one UK-based winner during the competition period (the “Winner”). The Winner will win:
The Prize is non-transferable, and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Joules’ control, a prize of equal or greater value will be provided. The Prize is only redeemable by the named Winner. It must not be sold on.
The Prize will be sent to the Winner’s email address as provided by the Winner to Joules. Joules is not responsible for failure to deliver the Prize should an address be provided incorrectly.
Any expenses incurred by the winner in the general use and/or enjoyment of the prize are the sole responsibility of the winner.
Redemption of the prize voucher is subject to Red Letter Days terms and conditions: https://www.redletterdays.co.uk/terms
There will be one UK based winner during the competition period (the “Winner”). The Winner will win :
There will be one UK based winner during the competition period (the "Winner"). The Winner will win :
1. 1 x Land Rover Half Day Experience, up to £400 in value, at your choice of location from the Land Rover Experience Centres listed at https://www.landrover.co.uk/experience-landrover/find-a-centre/uk.html
The Prize is non-transferable and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Joules’ control, a prize of equal or greater value will be provided. The Prize is only redeemable by the named Winner. It must not be sold on.
The Prize will be posted to the Winner’s postal or email address as provided by the Winner to Joules. Joules is not responsible for failure to deliver the Prize should an address be provided incorrectly.
There will be one UK-based winner during the competition period (the "Winner"). The Winner will win :
1. 1 x English Heritage Family Membership for a family of 2 adults and up to 12 children.
The Prize is non-transferable and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Joules’ control, a prize of equal or greater value will be provided. The Prize is only redeemable by the named Winner. It must not be sold on.
The Prize will be posted to the Winner’s postal or email address as provided by the Winner to Joules. Joules is not responsible for failure to deliver the Prize should an address be provided incorrectly.
There will be one UK-based winner during the competition period (the "Winner"). The Winner will win :
1. 1 x bundle of pieces from the Joules Harry Potter ™ Clothing & Accessories Collection, up to £300 in value. The winner may choose from the following items: Harry Long Sleeve Top, Mischief Managed Top, House Colours Striped Top, Marauder's Map Pyjama Set, Hogwarts™ Stripe Jumper, Ron Fair Isle Jumper, Lightning Bolt Fluffy Socks, Fred Weasley™ Bobble Hat, Keeper Rugby Shirt, George Weasley™ Scarf, Seeker Short Sleeved Top, Dudley Dursley™ Joggers, Enchanting Sock Set, Gryffindor™ Polo Shirt, Hogwarts School Crest™ Hoodie, Hogwarts™ House Dressing Gown, Enchanting Sock Set, Hogwarts™ Castle Pyjama Set, Ginny Frill Dress, Harry Potter™ Icons Reversible Coat, Charms Class Top, Hedwig™ At Night Dressing Gown, Quidditch™ Chaser Jersey Top, Hermione Striped Sweatshirt, Moaning Myrtle™ Rugby Dress, Quidditch™ Pitch Sweatshirt, Harry Potter™ Icons Reversible Gilet, Hogwarts™ Crest Cable Knit Cardigan, Platform 9 ¾ Harry Potter™ Trainers (pink or navy). Dependent on availability.
The Prize is non-transferable, and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Joules’ control, a prize of equal or greater value will be provided. The Prize is only redeemable by the named Winner. It must not be sold on.
The Prize will be posted to the Winner’s postal address as provided by the Winner to Joules. Joules is not responsible for failure to deliver the Prize should a postal address be provided incorrectly.
Proof of age, identity, and eligibility may be requested.
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