Whilst we like to focus on the fun stuff here at Joules there are times when we have to take things a little more seriously so here are some details for you to read and digest about how we use and look after your data.
Our use of your data: We typically use your personal information in order to fulfil an order you place with us, monitor website activity, for marketing purposes and investor relations.
Marketing: We rely on a legitimate commercial interest to use your personal data for marketing purposes which we consider does not unduly impact your rights. You may ask us to stop sending you marketing information at any time.
Sharing: We may share your data with third parties, including third-party service providers and other entities in the group. We will not share your data with third parties with the purpose of allowing them to market to you unless we expressly ask for your permission to do so
Security: We respect the security of your data and treat it in accordance with the law.
International: We may transfer your personal information outside the EU and, if we do, you can expect a similar degree of protection in respect of your personal information.
Personal details and payment
Website use and communications
Marketing, competitions and survey information
In store security
Information provided by you
Information collected automatically about you
Information collected from third parties
Placing an order
Use of the Joules Sites
Entering competitions or promotions
Customer service, surveys and training
Prevention of fraud and security
Placing an order or a request for information
Sharing your information within the Joules group
Sharing you information with third parties
Third parties security measures
You are not always entitled to exercise each of these rights. The rights which you are entitled to exercise depend on a number of factors including the lawful basis on which we rely to use your personal data. Therefore, if you make a request to exercise a right which is not available to you, we have the right to decline the request.