We’re partnering with 100s of creative people and businesses to bring you 1000s of perfect products for you and your family (even your four legged friends!)… in just one place.
Whilst we like to focus on the fun stuff here at Joules there are times when we have to take things a little more seriously so here are some details for you to read and digest about how we use and look after your data.
Our use of your data: We typically use your personal information in order to fulfil an order you place with us, to monitor website activity, to personalise your experience and for marketing purposes.
Marketing: We rely on a legitimate commercial interest to use your personal data for our marketing purposes which we consider does not unduly impact your rights. You may ask us to stop sending you marketing information at any time.
Sharing: We may share your data with third parties, including third-party service providers and other entities in the group. We will not share your data with third parties with the purpose of allowing them to market their goods or services to you unless we expressly ask for your permission to do so
Security: We respect the security of your data and treat it in accordance with the law.
International: We may transfer your personal information outside the EU and, if we do, you can expect a similar degree of protection in respect of your personal information.
Your Rights: You have rights in respect of your data, for more information please see section 19 of this statement.
Personal details and payment
Website use, interaction and communications
Competitions and survey information
In store security
Information provided by you
Information collected automatically about you
Information collected from third parties
Placing an order
Operate the Joules Sites and Joules’ emails
Profiling - To personalise your shopping experience and improve your interactions with us
Administering competitions or promotions
Customer service, surveys and training
Prevention of fraud and security
To fulfil our legal obligations
Placing an order or a request for information
Use of the Joules Sites
Sharing your information within the Joules group
Sharing your information with third parties
Third parties security measures
You are not always entitled to exercise each of these rights. The rights which you are entitled to exercise depend on a number of factors including the lawful basis on which we rely to use your personal data. Therefore, if you make a request to exercise a right which is not available to you, we have the right to decline the request. In some circumstances, you may be able to exercise your rights, but this will impair your ability to use the services we offer.