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This website is owned and operated by Joules Limited, a company registered in England and Wales under company number 2934327 and VAT registered number GB 243 0694 18, and with our registered office at Joules Building, The Point, Rockingham Road, Market Harborough, Leicestershire LE16 7QU, England.
These terms will apply to any contract for the sale of products to you. You should print a copy of these terms and conditions or save them to your computer for future reference.
By ticking the box on a Joules Site prior to placing your order with us which says "I Accept the Terms and Conditions of Sale" or by placing an order over the telephone with our customer services team, you are agreeing to be bound by these terms. If you do not accept these terms and conditions, then please do not use the Joules Sites or order any products from us.
We may amend these terms from time to time in accordance with section 15. Every time you wish to order products, please check these terms to ensure that you understand the terms that will apply at that time.
If you have any questions about these terms please contact our customer services team (please see section 18). If you need advice as to your legal rights, advice is available from your local Citizens’ Advice Bureau or Trading Standards Office.
When you place an order for a product being sold by a Friends of Joules partner:
For all international returns at any time, if you return a product by post, you will need to pay the costs of returning the product to us and obtain proof of posting. Please enclose the delivery note provided in your original parcel and complete the relevant sections for refunds.
These terms and any claim or dispute arising in relation to a Contract will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.