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Promotion and Offers Terms and Conditions

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Shopping Codes

From time to time Joules will release discount codes (“Codes”) via email or other marketing channels. These Codes will allow a discount to be applied to your order at joules.com, via phone calls to our customer services team or in Joules stores as specified on the relevant email or marketing communication. To apply the Code at Joules.com please enter it where specified during the check-out process. To apply the Code via customer services, please quote the Code at the start of your call. For purchases in Joules stores you must present the Code to store staff by producing a printed copy of the email or marketing communication or show it on a mobile device. The discount will then be applied to your order.

Please note that save as expressly stated, Codes are only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Codes cannot be used in conjunction with any other offer. Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period. Codes are not valid in Joules Outlet stores or concessions. Where a qualifying spend is noted in relation to use of a Code, if an item and items purchased using that Code are later returned to us which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. All orders are subject to acceptance and any improper use of Codes may result in the cancellation of your order. All orders are subject to availability. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice.

Specific offer terms and conditions are provided with each Code - for specific information relevant to that Code, please refer to the email or marketing communication on which it is featured.

    1. Gift cards can be redeemed for merchandise at any Joules stores (including Standalone shops in the United Kingdom only, excluding stockists) and online (subject to website terms and conditions).
    2. They may be exchanged for goods of a higher price than the face value of the card on payment of the difference.
    3. Gift cards cannot be exchanged for cash. Gift cards can be activated with a minimum value of £10 and have a maximum value of £1000.
    4. Gift cards cannot be returned or refunded, except in accordance with your legal rights.
    5. Gift cards are valid for 24 months from date of last use after which the remaining balance will be deducted.
    6. Balance enquiries can be obtained in store, online or by calling 0345 250 7160
    7. If any item purchased with a gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the gift card.
    8. If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction and shown on your printed till receipt.
    9. Gift cards should be treated as cash. They are not cheque guarantee, credit or charge cards. Joules will not accept liability for lost, stolen or damaged cards.
    10. Joules reserves the right to refuse to accept a gift card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
    11. Joules reserves the right to amend the terms and conditions of gift cards at any time without notice and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
    12. Gift cards are issued by Joules limited, Registered Company Number: 02934327, Registered Company Address: Joules Building, The Point, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU.
    1. By taking advantage of this offer you agree to these terms.
    2. Spend £50 or more in one single purchase transaction and receive £10 off your purchase price and free postage and packaging.
    3. Simply click through the email and the discount will automatically be applied at checkout at joules.com. To apply the offer via customer services call 0345 250 7160 and quote the details of your offer email at the start of your call.
    4. For purchases in Joules stores you must present the offer email to store staff. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards.
    6. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. There is no cash alternative.
    8. The discount is valid for 28 days from the date on which the offer email is sent by Joules and cannot be used outside of this time period.
    9. The discount cannot be used in independent stockists, concessions, outlets or shows.
    10. As a qualifying spend of £50 is required in relation to use of the discount, if item(s) purchased using the discount are later returned to Joules which brings the amount spent below the qualifying level, the offer value of £10 may be deducted from any refund provided.
    11. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    12. All orders are subject to availability.
    13. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. By taking advantage of this offer you agree to these terms.
    2. Spend £50 or more in one single purchase transaction and receive £10 off your purchase price and free postage and packaging.
    3. Simply click through the email and the discount will automatically be applied at checkout at joules.com. To apply the offer via customer services call 0345 250 7160 and quote the details of your offer email at the start of your call.
    4. For purchases in Joules stores you must present the offer email to store staff. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards.
    6. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. There is no cash alternative.
    8. The discount is valid for 28 days from the date on which the offer email is sent by Joules and cannot be used outside of this time period.
    9. The discount cannot be used in independent stockists, concessions, outlets or shows.
    10. As a qualifying spend of £50 is required in relation to use of the discount, if item(s) purchased using the discount are later returned to Joules which brings the amount spent below the qualifying level, the offer value of £10 may be deducted from any refund provided.
    11. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    12. All orders are subject to availability.
    13. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. By taking advantage of this promotion you agree to these terms.
    2. This is an on-going promotion which Joules shall continue at its sole discretion. Joules reserve the right to withdraw, alter, amend or discontinue this promotion without prior notice at any time.
    3. Spend £30 or more in one single purchase transaction of Joules baby and/or Joules toddler products using offer code: BABYGIFT (postage and packaging costs are not included) and receive a free baby gift box worth £2.95.
    4. To apply the offer code at Joules.com please enter the code where specified during the check-out process.
    5. To apply the offer code via customer services call 0345 2507160 and quote the code at the start of your call. The discount will then be applied to your order.
    6. Please note that save as expressly stated, the offer code is only valid on full-priced baby and toddler items only and cannot be used on sale or promotional items.
    7. The offer code cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    8. The offer code cannot be used in any Joules stores, independent stockists, concessions, outlets or shows.
    9. As a qualifying spend of £30 is required in relation to use of the code, if item(s) purchased using the code are later returned to Joules which brings the amount spent below the qualifying level, you may be charged the retail value of £2.95 for the baby gift box.
    10. All orders are subject to acceptance and any improper use of the code may result in the cancellation of your order.
    11. All orders are subject to availability.
    12. Designs of the free baby gift box may vary. The dimensions of the free baby gift box shall be approximately 22cm x 23cm x 6cm.
    1. By taking advantage of this offer you agree to these terms.
    2. Receive free standard UK delivery for all transactions made at Joules’ online store at www.joules.com.
    3. This offer is not available in Joules stores, concessions, outlets or shows. To redeem this offer via joules.com, add your selected items to your basket add your offer code during the checkout process and the discount will be applied.
    4. There is no cash alternative.
    5. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time in Joules’ sole discretion. Offer subject to the Joules’ terms and conditions of sale posted online at joules.com.
    6. This offer cannot be redeemed against items that have already been purchased.
    7. This offer starts at 09:00 GMT on 17th February 2017 and ends at 23:59 GMT on 31 May 2017.
    8. These terms are governed by and construed in accordance with the laws of England and Wales which shall have exclusive jurisdiction.
    1. By taking advantage of this offer you agree to these terms.
    2. Purchase three (3) products that are clearly marked as being part of the “3 for 2” offer as specified above in one single purchase transaction at Joules’ online store at: www.joules.com, or by calling us at Joules’ Customer Services on 0345 250 7160 and receive the cheapest one for free.
    3. Shipping and handling costs are not included.
    4. Only marked products will form a part of this offer. This offer is redeemable against full priced items only. Products in the Outlet or Sale section at joules.com are excluded.
    5. This offer is not available in any concessions, outlets or shows. To redeem this offer via joules.com, add your selected items to your basket and the discount will be applied automatically.
    6. For purchases in Joules stores you must present the offer code to store staff by producing your catalogue. Photocopies or damaged copies of the catalogue will not be accepted. The discount will then be applied to your order.
    7. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    8. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time in Joules’ sole discretion. Offer subject to the Joules’ terms and conditions of sale posted online at joules.com.
    9. You agree that: if you return one but not all three of the products purchased with this offer, you will receive a refund for the discounted price you paid for the returned item such that the item(s) retained by you will be deemed charged at full price. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    10. This offer cannot be redeemed against items that have already been purchased.
    11. This offer starts at 10:00 GMT on 12th April 2017 and ends at 23:59 GMT on 30th June 2017.
    12. These terms are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute which arises in connection with these terms.
    1. By taking advantage of this offer you agree to these terms.
    2. Spend £60 or more in one single purchase transaction using offer code: THANKS10 (postage and packaging costs are not included) and receive £10 off your purchase price.
    3. To apply the offer code at joules.com please enter the code where specified during the check-out process. To apply the offer code via customer services call 0345 2507160 and quote the code at the start of your call.
    4. For purchases in Joules stores you must present the offer code to store staff by producing your catalogue. Photocopies or damaged copies of the catalogue will not be accepted. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the offer code is valid on full-priced items only and cannot be used on sale or promotional items or to purchase gift cards.
    6. The offer code cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. The offer code is valid from 00.01am on 6th April 2017 to 23.59pm on 24th April 2017 and cannot be used outside of that time period.
    8. The offer code cannot be used in independent stockists, concessions, outlets or shows.
    9. As a qualifying spend of £60 is required in relation to use of the code, if item(s) purchased using the code are later returned to Joules which brings the amount spent below the qualifying level, the offer value of £10 may be deducted from any refund provided.
    10. All orders are subject to acceptance and any improper use of the code may result in the cancellation of your order.
    11. All orders are subject to availability. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice.
    1. Items which form part of the promotion will be marked as such online at joules.com.
    2. This discount is particular to those items only while supplies last.
    3. The discount can be applied at checkout by entering the offer code: DREAM.
    4. This offer may not be used in conjunction with any other Joules offer or discount.
    5. This discount cannot be redeemed against items that have already been purchased and cannot be used in store or via mail order.
    6. There is no cash alternative.
    7. The discount shall apply from 09:30 GMT 12th April 2017 to 23.59 GMT 4th May 2017.
    8. These terms are governed by the laws of England and Wales.
    9. Joules limited reserves the right to change these terms and conditions at any time.
    1. By taking advantage of this offer you agree to these terms.
    2. Purchase two (2) of the named products for the price specified above in one single purchase transaction at Joules’ online store at: www.joules.com, or by calling us at Joules’ Customer Services on 0345 2507160.
    3. Shipping and handling costs are not included.
    4. Only marked products will form a part of this offer. This offer is redeemable against full priced items only; products in the Outlet or Sale section at joules.com are excluded.
    5. This offer is not available in Joules stores, concessions, outlets or shows. To redeem this offer via www.joules.com, add your selected items to your shopping bag and the discount will be applied automatically.
    6. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    7. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time at Joules’ sole discretion. This offer is subject to Joules’ terms and conditions of sale, which can be found at www.joules.com.
    8. You agree that if you return one but not both of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item such that the item retained by you will be deemed charged at full price. If you return both items purchased with this offer, you will receive a full refund of the discounted price. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    9. This offer cannot be redeemed against items that have already been purchased.
    10. This offer starts at the 09:00 GMT on 24th April 2017 and ends at 16:00 GMT on 30th June 2017.
    11. These terms are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute which arises in connection with these terms.
    1. By taking advantage of this offer you agree to these terms.
    2. Purchase two (2) of the named products for the price specified above in one single purchase transaction at Joules’ online store at: www.joules.com, or by calling us at Joules’ Customer Services on 0345 2507160.
    3. Shipping and handling costs are not included.
    4. Only marked products will form a part of this offer. This offer is redeemable against full priced items only; products in the Outlet or Sale section at joules.com are excluded.
    5. This offer is not available in Joules stores, concessions, outlets or shows. To redeem this offer via www.joules.com, add your selected items to your shopping bag and the discount will be applied automatically.
    6. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    7. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time at Joules’ sole discretion. This offer is subject to Joules’ terms and conditions of sale, which can be found at www.joules.com.
    8. You agree that if you return one but not both of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item such that the item retained by you will be deemed charged at full price. If you return both items purchased with this offer, you will receive a full refund of the discounted price. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    9. This offer cannot be redeemed against items that have already been purchased.
    10. This offer starts at 09:00 GMT on 24th April 2017 and ends at 16:00 GMT on 30th June 2017.
    11. These terms are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute which arises in connection with these terms.
    1. By taking advantage of this offer you agree to these terms.
    2. Purchase two (2) of the named products for the price specified above in one single purchase transaction at Joules’ online store at: www.joules.com, or by calling us at Joules’ Customer Services on 0345 2507160.
    3. Shipping and handling costs are not included.
    4. Only marked products will form a part of this offer. This offer is redeemable against full priced items only; products in the Outlet or Sale section at joules.com are excluded.
    5. This offer is not available in Joules stores, concessions, outlets or shows. To redeem this offer via www.joules.com, add your selected items to your shopping bag and the discount will be applied automatically.
    6. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    7. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time at Joules’ sole discretion. This offer is subject to Joules’ terms and conditions of sale, which can be found at www.joules.com.
    8. You agree that if you return one but not both of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item such that the item retained by you will be deemed charged at full price. If you return both items purchased with this offer, you will receive a full refund of the discounted price. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    9. This offer cannot be redeemed against items that have already been purchased.
    10. This offer starts at 09:00 GMT on 24th April 2017 and ends at 16:00 GMT on 30th June 2017.
    11. These terms are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute which arises in connection with these terms.
    1. By taking advantage of this offer you agree to these terms and the full terms and conditions of sale, which can be found at joules.com..
    2. Receive 20% of selected knitwear at Joules’ online store at: www.joules.com, or by calling us at Joules’ Customer Services on 0345 2507160.
    3. Shipping and handling costs are not included.
    4. Only marked products will form a part of this offer.
    5. This offer is not available in Joules stores, concessions, outlets or shows. To redeem this offer via joules.com, add your selected items to your basket, apply the specified discount code and the discount will be applied.
    6. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    7. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time in Joules’ sole discretion. Other exclusions may apply.
    8. You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item.
    9. This offer cannot be redeemed against items that have already been purchased.
    10. The offer shall apply from 16:00 GMT 27 April 2017 to 23.59 GMT 3 May 2017.
    11. These terms are governed by and construed in accordance with the laws of England and Wales which shall have exclusive jurisdiction.
    1. By taking advantage of this offer you agree to these terms. Receive the specified percentage off the purchase price of full-price items when you enter your offer code at the checkout (postage and packaging costs are not included).
    2. To apply the offer code at Joules.com please enter your offer code where specified during the check-out process. To apply the offer code via customer services call 0345 2507160 and quote your offer code at the start of your call. The discount will then be applied to your order.
    3. For purchases made in Joules stores the offer code will automatically be applied at check-out.
    4. Please note that save as expressly stated, the offer code is valid on full-priced items only and cannot be used on sale or promotional items or to purchase gift cards.
    5. The offer code cannot be used in conjunction with any other offer.
    6. The offer code is valid from 00.01am on 19th May 2017 to 23.59pm on 28th May 2017 and cannot be used outside of that time period.
    7. The offer code cannot be used in any independent stockists, outlets or shows.
    8. If item(s) purchased using the offer code are later returned to Joules, the offer code discount will be deducted from any refund provided.
    9. All orders are subject to acceptance and any improper use of the offer code may result in the cancellation of your order.
    10. All orders are subject to availability. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice.
    11. All online purchases will be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. Items which form part of the promotion will be marked as such online at joules.com.
    2. This discount is particular to those items only while supplies last.
    3. The discount can be applied at checkout by entering the offer code: SNOOZE.
    4. This offer may not be used in conjunction with any other Joules offer or discount.
    5. This discount cannot be redeemed against items that have already been purchased and cannot be used in store or via mail order.
    6. There is no cash alternative.
    7. The discount shall apply from 16:00 BST 22nd May 2017 to 23.59 BST 5th June 2017.
    8. These terms are governed by the laws of England and Wales.
    9. Joules Limited reserves the right to change these terms and conditions at any time.
    1. By taking advantage of this offer you agree to these terms.
    2. Purchase three (3) products that are clearly marked as being part of the “3 for 2” offer as specified above in one single purchase transaction at Joules’ online store at: www.joules.com, or by calling us at Joules’ Customer Services on 0345 250 7160 and receive the cheapest one for free.
    3. Shipping and handling costs are not included.
    4. Only marked products will form a part of this offer. This offer is redeemable against full priced items only. Products in the Outlet or Sale section at joules.com are excluded.
    5. The offer shall apply from 16:00 GMT 22nd May 2017 to 23.59 GMT 5 June 2017.
    6. This offer is not available in Joules stores, concessions, outlets or shows. To redeem this offer via joules.com, add your selected items to your basket and the discount will be applied automatically.
    7. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    8. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time in Joules’ sole discretion. Offer subject to the Joules’ terms and conditions of sale posted online at joules.com.
    9. You agree that: if you return one but not all three of the products purchased with this offer, you will receive a refund for the discounted price you paid for the returned item such that the item(s) retained by you will be deemed charged at full price. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    10. This offer cannot be redeemed against items that have already been purchased.
    11. These terms are governed by and construed in accordance with the laws of England and Wales which shall have exclusive jurisdiction.
    1. By taking advantage of this offer you agree to these terms.
    2. Purchase two (2) of the named products for the price specified above in one single purchase transaction at Joules’ online store at: www.joules.com, or by calling us at Joules’ Customer Services on 0345 2507160.
    3. Shipping and handling costs are not included.
    4. Only marked products will form a part of this offer. This offer is redeemable against full priced items only; products in the Outlet or Sale section at joules.com are excluded.
    5. This offer is not available in Joules stores, concessions, outlets or shows. To redeem this offer via www.joules.com, add your selected items to your shopping bag and the discount will be applied automatically.
    6. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    7. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time at Joules’ sole discretion. This offer is subject to Joules’ terms and conditions of sale, which can be found at www.joules.com.
    8. You agree that if you return one but not both of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item such that the item retained by you will be deemed charged at full price. If you return both items purchased with this offer, you will receive a full refund of the discounted price. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    9. This offer cannot be redeemed against items that have already been purchased.
    10. This offer starts at the 16:00 GMT on the 22nd May 2017 and ends at 23:59 GMT on 13th June 2017.
    11. These terms are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute which arises in connection with these terms.

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