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Promotion and Offers Terms and Conditions

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Shopping Codes

From time to time Joules will release discount codes (“Codes”) via email or other marketing channels. These Codes will allow a discount to be applied to your order at joules.com, via phone calls to our customer services team or in Joules stores as specified on the relevant email or marketing communication. To apply the Code at Joules.com please enter it where specified during the check-out process. To apply the Code via customer services, please quote the Code at the start of your call. For purchases in Joules stores you must present the Code to store staff by producing a printed copy of the email or marketing communication or show it on a mobile device. The discount will then be applied to your order.

Please note that save as expressly stated, Codes are only valid on full-priced items and cannot be used on sale or promotional items, to purchase gift cards or on products supplied by any of our Friends of Joules partners. Codes cannot be used in conjunction with any other offer. Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period. Codes are not valid in Joules Outlet stores or concessions. Where a qualifying spend is noted in relation to use of a Code, if an item and items purchased using that Code are later returned to us which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. All orders are subject to acceptance and any improper use of Codes may result in the cancellation of your order. All orders are subject to availability. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice.

Specific offer terms and conditions are provided with each Code - for specific information relevant to that Code, please refer to the email or marketing communication on which it is featured.

    1. Gift cards can be redeemed for merchandise at any Joules stores (including Standalone shops in the United Kingdom only, excluding stockists) and online (subject to website terms and conditions). Gift cards cannot be redeemed against products offered by the Friends of Joules Marketplace at www.joules.com.
    2. They may be exchanged for goods of a higher price than the face value of the card on payment of the difference.
    3. Gift cards cannot be exchanged for cash. Gift cards can be activated with a minimum value of £10 and have a maximum value of £1000.
    4. Gift cards cannot be returned or refunded, except in accordance with your legal rights.
    5. Gift cards are valid for 24 months from date of last use after which the remaining balance will be deducted.
    6. If any item purchased with a gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the gift card.
    7. If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction and shown on your printed till receipt.
    8. Gift cards should be treated as cash. They are not cheque guarantee, credit or charge cards. Joules will not accept liability for lost, stolen or damaged cards.
    9. Joules reserves the right to refuse to accept a gift card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
    10. Joules reserves the right to amend the terms and conditions of gift cards at any time without notice and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
    11. Gift cards are issued by Joules limited, Registered Company Number: 02934327, Registered Company Address: Joules Building, The Point, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU.
    1. By taking advantage of this offer you agree to these terms.
    2. Spend £50 or more in one single purchase transaction and receive £10 off your purchase price and free standard UK delivery.
    3. Simply click through the email and the discount will automatically be applied at checkout at joules.com. To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    4. For purchases in Joules stores you must present the offer email to store staff. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Please note that this promotion can’t be applied to products supplied by any of our Friends of Joules partners.
    6. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. There is no cash alternative.
    8. The discount is valid for 28 days from the date on which the offer email is sent by Joules and cannot be used outside of this time period.
    9. The discount cannot be used in independent stockists, concessions, outlets or shows.
    10. As a qualifying spend of £50 is required in relation to use of the discount, if item(s) purchased using the discount are later returned to Joules which brings the amount spent below the qualifying level, the offer value of £10 may be deducted from any refund provided.
    11. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    12. All orders are subject to availability.
    13. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. By taking advantage of this offer you agree to these terms.
    2. Spend £50 or more in one single purchase transaction and receive £10 off your purchase price and free standard UK delivery.
    3. Simply click through the email and the discount will automatically be applied at checkout at joules.com. To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    4. For purchases in Joules stores you must present the offer email to store staff. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Please note that this promotion can’t be applied to products supplied by any of our Friends of Joules partners.
    6. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. There is no cash alternative.
    8. The discount is valid for 28 days from the date on which the offer email is sent by Joules and cannot be used outside of this time period.
    9. The discount cannot be used in independent stockists, concessions, outlets or shows.
    10. As a qualifying spend of £50 is required in relation to use of the discount, if item(s) purchased using the discount are later returned to Joules which brings the amount spent below the qualifying level, the offer value of £10 may be deducted from any refund provided.
    11. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    12. All orders are subject to availability.
    13. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. By taking advantage of this offer you agree to these terms.
    2. Spend £60 or more in one single purchase transaction and receive £10 off your purchase price and free standard UK delivery.
    3. Simply click through the email and the discount will automatically be applied at checkout at joules.com. To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    4. For purchases in Joules stores you must present the offer email to store staff. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Please note that this promotion can’t be applied to products supplied by any of our Friends of Joules partners.
    6. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. There is no cash alternative.
    8. The discount is valid for 28 days from the date on which the offer email is sent by Joules and cannot be used outside of this time period.
    9. The discount cannot be used in independent stockists, concessions, outlets or shows.
    10. As a qualifying spend of £60 is required in relation to use of the discount, if item(s) purchased using the discount are later returned to Joules which brings the amount spent below the qualifying level, the offer value of £10 may be deducted from any refund provided.
    11. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    12. All orders are subject to availability.
    13. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. By taking advantage of this promotion you agree to these terms.
    2. This is an on-going promotion which Joules shall continue at its sole discretion. Joules reserve the right to withdraw, alter, amend or discontinue this promotion without prior notice at any time.
    3. Spend £30 or more in one single purchase transaction of Joules baby and/or Joules toddler products using offer code: BABYGIFT (postage and packaging costs are not included) and receive a free baby gift box worth £2.95.
    4. To apply the offer code at Joules.com please enter the code where specified during the check-out process.
    5. To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    6. Please note that save as expressly stated, the offer code is only valid on full-priced baby and toddler items only and cannot be used on sale or promotional items. Please note that this promotion can’t be applied to products supplied by any of our Friends of Joules partners.
    7. The offer code cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    8. The offer code cannot be used in any Joules stores, independent stockists, concessions, outlets or shows.
    9. As a qualifying spend of £30 is required in relation to use of the code, if item(s) purchased using the code are later returned to Joules which brings the amount spent below the qualifying level, you may be charged the retail value of £2.95 for the baby gift box.
    10. All orders are subject to acceptance and any improper use of the code may result in the cancellation of your order.
    11. All orders are subject to availability.
    12. Designs of the free baby gift box may vary. The dimensions of the free baby gift box shall be approximately 22cm x 23cm x 6cm.
    1. This offer is only valid at the specified Joules store and cannot be used online or via Joules Customer Services.
    2. The 15% off discount will be applied at the checkout.
    3. This offer is only valid on full-priced items and cannot be used on sale or promotional items or in conjunction with any other Joules offer or discount. Please note that this promotion can’t be applied to products supplied by any of our Friends of Joules partners.
    4. The 15% off discount cannot be redeemed against any items that have already be purchased. Additionally, the discount cannot be used to purchase Joules gift cards.
    5. There is no cash alternative.
    6. This offer is subject to availability, whilst stocks last.
    7. Joules Ltd reserves the right to change these terms and conditions at any time.
    8. These terms and conditions are governed by and construed in accordance with the laws of England and Wales, which shall also have jurisdiction in relation to any disputes that arise as a result of its use.
    1. By taking advantage of this offer you agree to these terms.
    2. Receive 10% off the purchase price of your order.
    3. Simply click through the email and the discount will automatically be applied at checkout at joules.com. To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    4. For purchases in Joules stores you must present the offer email to store staff. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Please note that this promotion can’t be applied to products supplied by any of our Friends of Joules partners.
    6. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. There is no cash alternative.
    8. The discount is valid for 28 days from the date on which the offer email is sent by Joules and cannot be used outside of this time period.
    9. The discount cannot be used in independent stockists, concessions, outlets or shows.
    10. You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    11. This offer cannot be redeemed against items that have already been purchased.
    12. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    13. All orders are subject to availability.
    14. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. By taking advantage of this offer you agree to these terms.
    2. Receive 15% off the purchase price of your order.
    3. In the emails, simply click the link and the discount will automatically be applied at checkout at joules.com. To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    4. For purchases in Joules stores you must present the offer email to store staff. The discount will then be applied to your order.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Please note that this promotion can’t be applied to products supplied by any of our Friends of Joules partners.
    6. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    7. There is no cash alternative.
    8. The discount is valid for 28 days from the date on which the offer email is sent by Joules and cannot be used outside of this time period.
    9. The discount cannot be used in independent stockists, concessions, outlets or shows.
    10. You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    11. This offer cannot be redeemed against items that have already been purchased.
    12. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    13. All orders are subject to availability.
    14. Joules reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the Joules’ terms and conditions of sale posted online at joules.com.
    1. You must hold a valid ticket for the Event that must be presented at the time of entry to gain access to the Event.
    2. You must follow any instructions given to you by Joules or any employees or officials representing Joules at the Event. Failure to do so may result in you being removed from the Event.
    3. Joules are not liable to you for any loss, damage, cost or expense of any kind, including but not limited to, travel costs, if you are denied access to or removed from the Event for any reason.
    4. You attend the Event at your own risk and Joules is not responsible for or liable to you for any injury, loss, damage, cost or expense you may suffer or incur as a result of your attendance at the Event, regardless of the manner in which that injury, loss, damage, cost or expense is suffered or incurred by you.
    5. Joules reserve the right, in its absolute discretion, to cancel, postpone, reschedule or change the time or place for the Event for any reason and at any time prior to the commencement of the Event, and Joules is not responsible for or liable to you for any loss, damage, cost or expense, whether direct, indirect, consequential or otherwise and howsoever or wheresoever incurred by you resulting from any such action taken by Joules.
    6. Joules will not replace any tickets that are lost, misplaced or destroyed before the Event.
    7. Joules has the right to refuse entry or evict people who behave in a manner that is inappropriate, offensive to others, or illegal.
    8. Entry to the Event gives Joules the irrevocable right to use images, recorded voice and statements in all forms and media and in all manner including alterations for promotional purposes without restriction whatsoever without the right for payment, remuneration or compensation in relation to the use of these images, recorded voice and statements in the manner detailed herein.
    9. Your contact details will be used solely to administer the Event and will not be used for marketing purposes or disclosed to third parties.
    1. By taking advantage of this offer you agree to these terms.
    2. This offer is valid from 00.01am on 25th November 2019 to 23.59pm on 30th April 2020 and cannot be used outside of that time period.
    3. To receive 20% off full price items at Joules.com, enter the online code displayed in your Joules welcome SMS message, or within your Mobile Wallet pass during the checkout process.
    4. To receive 20% off full priced items in Joules Stores, present the promotional code via your Joules welcome SMS message, or present the barcode within your Mobile Wallet pass at the till and the discount will be applied.
    5. This promotion is valid on Joules products only and excludes products sold by Friends of Joules partners.
    6. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards or vouchers. The discount cannot be used in conjunction with any other offer.
    7. The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.
    8. There is no cash alternative.
    9. The offer code cannot be used in independent stockists, concessions, outlets or shows.
    10. This offer cannot be redeemed against items that have already been purchased.
    11. You agree that if you return any of the products purchased with this offer, you will receive a refund for the discounted price you paid for the returned item. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a refund.
    12. This offer is subject to availability, while stocks last.
    13. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    14. Joules reserves the right to withdraw, amend or extend this offer at any time, without prior notice
    15. These terms are governed by and construed in accordance with the laws of England and Wales, which shall also have exclusive jurisdiction in relation to any disputes that arise as a result of its use.
    16. All purchases are subject to the Joules terms and conditions of sale https://www.joules.com/terms_conditions/Static.raction.
    1. By taking advantage of this offer you agree to these terms.
    2. This offer is valid from 00.01am on 1st January 2020 to 23.59pm on 31st December 2020 and cannot be used outside of that time period.
    3. This discount can only be redeemed when collecting a valid click and collect order in-store.
    4. Receive 20% off full priced items in Joules Stores. The discount will be applied at the till point following presentation of a valid and active discount barcode via your mobile device’s wallet pass.
    5. Please note that save as expressly stated, the discount is only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards or vouchers. The discount cannot be used in conjunction with any other offer.
    6. There is no cash alternative.
    7. The offer code cannot be used online at Joules.com, through Joules’ customer services, or at any independent stockists, concessions, outlets or shows.
    8. This offer cannot be redeemed against items that have already been purchased, including the click and collect order.
    9. You agree that if you return any of the products purchased with this offer, you will receive a refund for the discounted price you paid for the returned item. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a refund.
    10. This offer is subject to availability, while stocks last.
    11. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.
    12. Joules reserves the right to withdraw, amend or extend this offer at any time, without prior notice.
    13. These terms are governed by and construed in accordance with the laws of England and Wales, which shall also have exclusive jurisdiction in relation to any disputes that arise as a result of its use.
    1. Joules will contribute £1.25 from the sale price of each pair of its wellies sold between [01 03 2020] and [30 04 2020] to the Woodland Trust (a registered charity (England and Wales: No. 294344, Scotland No. SC038885). If the charitable proceeds generated from these sales are less than £100,000 Joules has agreed to contribute an additional amount to the Woodland Trust to make the total sum donated up to £100,000.
    1. By taking advantage of this offer you agree to these terms and the full terms and conditions of sale, which can be found at www.joules.com.
    2. Use your offer code to receive 20% off full priced items in selected Joules stores, online at www.joules.com or to apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    3. Shipping and handling costs and all applicable taxes are not included.
    4. This offer is only redeemable against products that are clearly badged or otherwise marked as being part of this offer. Items instore or on the www.joules.com website that are not clearly badged or otherwise marked as being part of the offer instore or at www.joules.com are expressly excluded.
    5. This offer is redeemable against full priced items only; clearance, outlet or sale items are excluded.
    6. This offer is not available in Joules independent stockists, concessions, outlets or shows and cannot be applied to purchases of Joules gift vouchers.
    7. To redeem this offer via www.joules.com, add your selected items to your basket and enter your offer code where specified during the check-out process and the discount will be applied.
    8. To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
    9. For purchases in Joules stores, present the code to store staff by producing a printed copy of the email or marketing communication or show it on a mobile device. The discount will then be applied to your order.
    10. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    11. This offer cannot be applied to products offered by the Friends of Joules Marketplace at www.joules.com.
    12. This offer is subject to availability while stocks last and is subject to revocation or termination at any time in Joules’ sole discretion. Other exclusions may apply.
    13. This offer is subject to the Joules terms and conditions of sale, which can be found in full at www.joules.com.
    14. You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    15. This offer cannot be redeemed against items that have already been purchased.
    16. This offer shall apply from 06:00 GMT on 8 March 2020 to 23:59 GMT on 12 April 2020 and the offer code cannot be used outside of that time period (in stores this will be subject to the store’s opening hours).
    17. These terms are governed by and construed in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction over any dispute which arises in connection with these terms.
    1. By taking advantage of this offer you agree to these terms.
    2. Receive the marked discount at Joules’ online store at: www.joules.com, or To apply the offer via customer services please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels. . Each item at joules.com is marked with the relevant discount.
    3. To redeem this offer via joules.com, add your selected items to your basket (the discount is already applied).
    4. Shipping and handling costs are not included.
    5. This offer is not available in Joules concessions, outlets or shows and cannot be applied to purchases of Joules gift cards or vouchers.
    6. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    7. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time in Joules’ sole discretion.
    8. Offer subject to the Joules’ terms and conditions of sale posted online at joules.com.
    9. You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item.
    10. This offer cannot be redeemed against items that have already been purchased.
    11. This offer starts at 10:00 on 23rd March 2020 and ends at 23:59 on 30th April 2020. Following the end of the offer, items in the clearance section at joules.com may remain at a discounted price.
    12. These terms are governed by and construed in accordance with the laws of England and Wales which shall have exclusive jurisdiction.
    1. By taking advantage of this offer you agree to these terms and the full terms and conditions of sale, which can be found at www.joules.com.
    2. Use your offer code to receive 20% off full priced items in selected Joules stores, online at www.joules.com or by calling us at Joules’ Customer Service on 0345 250 7160.
    3. Shipping and handling costs and all applicable taxes are not included.
    4. This offer is only redeemable against products that are clearly badged or otherwise marked as being part of this offer. Items instore or on the www.joules.com website that are not clearly badged or otherwise marked as being part of the offer instore or at www.joules.com are expressly excluded.
    5. This offer is redeemable against full priced items only; clearance, outlet or sale items are excluded.
    6. This offer is not available in Joules independent stockists, concessions, outlets or shows and cannot be applied to purchases of Joules gift vouchers.
    7. To redeem this offer via www.joules.com, add your selected items to your basket and enter your offer code where specified during the check-out process and the discount will be applied.
    8. To redeem this offer via Joules’ Customer Service call 0345 250 7160 and quote your offer code at the start of your call. The discount will then be applied to relevant items in your order.
    9. For purchases in Joules stores, present the code to store staff by producing a printed copy of the email or marketing communication or show it on a mobile device. The discount will then be applied to your order.
    10. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative.
    11. This offer cannot be applied to products offered by the Friends of Joules Marketplace at www.joules.com.
    12. This offer is subject to availability while stocks last and is subject to revocation or termination at any time in Joules’ sole discretion. Other exclusions may apply.
    13. This offer is subject to the Joules terms and conditions of sale, which can be found in full at www.joules.com.
    14. You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item. You also agree to provide Joules with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.
    15. This offer cannot be redeemed against items that have already been purchased.
    16. This offer shall apply from 06:00 GMT on 20 April 2020 to 23:59 GMT on 2 June 2020 and the offer code cannot be used outside of that time period (in stores this will be subject to the store’s opening hours).
    17. These terms are governed by and construed in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction over any dispute which arises in connection with these terms.

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