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We’re partnering with 100s of creative people and businesses to bring you 1000s of perfect products for you and your family (even your four legged friends!)… in just one place.
From the need-to-know, to the nice-to-know, here’s some handy information on shopping with Friends of Joules…
Friends of Joules is an easy-to-shop online marketplace that’s home to 1000s products from 100s of independent sellers (or friends as we prefer to call them!) It’s our way of bringing you even more choice for your home, garden, lifestyle and more, while also supporting inspiring small businesses and some much-loved country brands too. Head over to the Friends of Joules section of our website and take a virtual stroll around unique products you never even knew existed but will certainly want to welcome into your home!
Good question! When you’re scrolling through the Joules site, you will see a tab on the product image that says ‘Friend of Joules’, as well as a line under the product title that states the seller’s name. Joules products also say ‘by Joules’ below for extra clarity too.
At the top left of any category page on the site there is a ‘filter’ button, just click on this and select the drop down box that says ‘sold by’ – here you can then select Joules or Friends of Joules. You can also filter by ‘brand’ in the same way, if you know which friend you’d like to see more from. Of course, another easy way to shop Friends of Joules only, is by using the Friends of Joules A-Z page to view all friends and their products.
Our friends offer a standard delivery option with some also offering express delivery. Don’t worry though, the postage cost and estimated delivery times will be clearly displayed by each seller during the checkout process.
Sadly not – sorry! As all of our friends are individual businesses from across the country, they each have their own delivery charges. These will be clearly displayed to you during the checkout process.
Unfortunately not, as our friends are from all over the country, they will send any products directly to you, from them. So, please expect these in individual packages.
Promotional codes that are exclusive to Joules products cannot be used against Friends of Joules items and this will be clearly highlighted within the wording of any promo. Should we run a code that includes our friends, we’ll make sure this is communicated to you!
Our gift cards are exclusive to Joules products and cannot be redeemed against Friends of Joules items – sorry!
Of course! You will always receive an acknowledgement email once you have placed your order. Keep an eye out on your inbox though as you will also receive another order confirmation once the friend you are buying from has accepted and is processing your order.
In unfortunate cases when you need to return your Friends of Joules product(s) they must be returned directly to the friend you bought them from and not to Joules. You should find the returns address enclosed within your order.
If you wish to return an item, you must send it back to the friend you bought it from using the return method and address enclosed in your order – unfortunately, you cannot use the Joules free returns label for this (otherwise it’ll end up at our warehouse!) If you do not have the returns address, please don’t be afraid to contact the Joules customer service team who will happily provide this for you. Simply drop them an email at firstname.lastname@example.org or call them on 0345 250 7160.
The Joules customer service team are a friendly bunch and are always happy to help you with any order queries you may have whether it’s Joules or Friends of Joules related. They will also be able to contact our friends directly on your behalf should you need them to. Simply drop them an email at email@example.com or call them on 0345 250 7160.