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For a full refund, send your item(s) to us in its original condition with proof of purchase within 365 days of receipt of order for any Joules item. We’ve extended our returns period to make things a little easier for you during this difficult time.
Our stores are closed at the moment to protect staff and customers, but once they re-open our store colleagues will be able to process your return.
Through the Post: If you have shopped through the Catalogue or online just fill in the exchanges and returns form on the bottom of your invoice, if you bought your items in one of our shops, please put a copy of your till receipt and your card receipt in the parcel and include a covering letter with your name, address and contact details. Without the copy of both of your receipts we will be unable to issue a monetary refund if one is due. Your statutory rights are not affected.
Then just nip it down to the Post Office with your free returns label and pop your parcel into the post. Please note that returns are not free during sale periods. Once our stores reopen, you will be able to take your return to a store to be processed.
Please remember to get a proof of posting certificate from your Post Office. This will cover you if your parcel gets lost in the post.
Items purchased from any of our Marketplace partners can only be returned by post direct to the seller. The returns address can be found on the despatch note inside your parcel.
Returns can take up to 10 working days to be processed.
Once your return is actioned we will send you a returns confirmation email and your refund will be processed at that point. You can expect to see the refund in your account within 72 hours from then.
We ask that you retain your proof of postage from the post office until you have received confirmation of the return being processed.
Our stores are closed at the moment to protect staff and customers, but once they re-open our store colleagues will be able to process your return or an exchange.
Unfortunately, we do not accept exchanges by post. When stores re-open, please contact the store in advance of visiting to ensure they have the stock available.
Unfortunately our call centre phone lines are closed until further notice. You can still contact our team via email at email@example.com or use the contact form here. We will endeavour to respond as quickly as we can.