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We’re partnering with 100s of creative people and businesses to bring you 1000s of perfect products for you and your family (even your four legged friends!)… in just one place.
We hope you are completely happy with your new Joules goodies, however, if you aren’t, there’s no need to worry.
We've listed the ways you can return your items to us below.
You can read our latest COVID-19 updates on delivery, returns and frequently asked questions here.
To return your Joules items to us for free via Royal Mail post, please complete the returns form that came with your order. Then simply peel the label, stick and head to your nearest post office.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive with us. If you've misplaced your returns label, you can download one from here.
If you're returning Joules items bought from one of our stores, please include your till receipt and a brief letter including your name and address, contact details and details of what you're returning in your parcel. Once we receive your returned items, please allow up to 10 working days for your refund to be processed. This may be longer during sale periods.
Unfortunately we’ve had to close some of our stores following government advice, this means these stores will be unable to accept returns. To find the status of your local store please click here.
To return your Joules items to one of our stores for free, bring your items and the debit/credit card you originally paid with, as this is the card we will issue the refund to. If your items were originally purchased in store, please bring your debit/credit card, the till receipt and the items with you.
If you're returning an order that was originally placed online or via customer services, please bring the parcel summary that was included in your delivery.
To return items fulfilled by our Friends of Joules sellers, please return them directly to the seller’s address.
This can be found on the delivery note enclosed in your original parcel. If you don't have the delivery note, please contact our customer service team with your phone number, email address and order number.
Please note, dependent on the seller, you may need to bear the cost of returning the product(s).
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive back with the seller.
To return international orders, please complete the returns form that came with your order and send your items back to us via a registered trackable service. For overseas returns, you will need to bear the costs of returning the product to us.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive.
Once we receive your returned items, please allow up to 10 working days for your refund to be processed. This may be longer during sale periods.
For more information, please see our Returns FAQs here.
If you would prefer to speak to someone please email us at email@example.com or call us on 0345 2507160 – our phone lines are open between 10am – 4pm Monday to Friday.