Delivery and Returns

Return via post

If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of delivery. Please refer to the product details for any exclusions.

Please see our terms and conditions for more detail about returns and your cancellation rights .

If you placed your order online you can raise a return here. Simply enter your order details and then select the item(s) you want to return. Include the returns note inside the parcel, attach the label to the outside and head to your nearest post office. If you don’t have a printer don’t worry, you will also be given a QR code which you can show to the post office and they will print the label for you.

We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive with us.

If you're returning Joules items bought from one of our stores you can download a free returns label here. Please include your till receipt and a brief letter including your name and address, contact details and details of what you're returning in your parcel.

Return to store

If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of delivery. Please refer to the product details for any exclusions.

Please see our terms and conditions for more detail about returns and your cancellation rights .

If you're returning an order that was originally placed online or via customer services, please bring the parcel summary that was included in your delivery.

Please note, we cannot accept returns for items purchased online or from a Joules store in the following concession stores:

Browns of York Concession
Jersey Concession
Northallerton Concession

Friends of Joules returns

To return items fulfilled by our Friends of Joules sellers, please return them directly to the seller’s address.

This can be found on the delivery note enclosed in your original parcel. If you don't have the delivery note, please contact our customer service team with your phone number, email address and order number.

Please note, dependent on the seller, you may need to bear the cost of returning the product(s).

We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive back with the seller.

International returns

To return international orders, please complete the returns form that came with your order and send your items back to us via a registered trackable service. For overseas returns, you will need to bear the costs of returning the product to us.

We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive.

Once we receive your returned items, please allow up to 10 working days for your refund to be processed. This may be longer during sale periods.