Free Returns & Exchanges
For a full refund or exchange, send your item(s) to us in its original condition with proof of purchase within 28 days of receipt of order for full priced items or 14 days of receipt of order for sale items.
Returns & exchanges are FREE via:
Bring your item(s) and delivery note to any of our stores. Find your nearest joules store
Please note you cannot return your Joules product to stockists, concession and non-Joules shops.
Fill out your returns form and use the pre-paid Royal Mail Returns label.
Remember to get proof of postage from your Post Office
Not answered your question? Read our full exchanges & returns policy