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We’re partnering with 100s of creative people and businesses to bring you 1000s of perfect products for you and your family (even your four legged friends!)… in just one place.
Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature. Please see below for the available delivery methods, costs and timescales.
You can read our latest COVID-19 updates on delivery, returns and frequently asked questions here.
Delivery within working days of placing your order.
Our distribution partner, Clipper Logistics, is currently operating with reduced staffing levels to ensure Covid guidelines are followed and its teams safety is protected at this challenging time. As a result, our standard delivery time has increased to seven working days from the time you place your order. We’re sorry for any inconvenience this may cause, but we hope you can appreciate that this was a necessary decision to ensure the safety of ours and our partner’s employees.
Deliveries take place between 8am - 6pm.
Please note that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.
Order by 4pm for next working day delivery.
Deliveries take place between 8am - 6pm, Monday to Friday only. Bank holidays and weekends are excluded from delivery times.
If you order on a Friday after 4pm, Saturday or Sunday, you will receive your order the following Tuesday.
Our Next Day delivery service is currently available to UK mainland postcodes only. Please note, this service is not available to the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE.
Order by 4pm for next working day delivery into your chosen store.
Not available for Friends of Joules orders, or Joules gift cards.
If you select our Aberdeen, Braehead, Inverness, Edinburgh, Perth, St.Andrews or Stirling stores, our Click & Collect delivery service will take 1 additional working day.
Non Mainland UK stores such as Belfast, Kenmare and Newry can take an additional 10 working days.
Order by 3pm for next working day delivery.
Not available for Friends of Joules orders.
Order by 3pm on a Friday for Saturday delivery.
Our Saturday delivery service is currently available to UK mainland postcodes only. For a full list of exclusions, please click here.
Delivery between 7 - 15 working days of placing your order.
We deliver to over 70 countries worldwide (please click here to see all countries, delivery timescales and prices)
Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
Standard and Express delivery options available from most of our sellers (please review the options available for your bag at checkout).
Delivery times will vary by seller and item. Please check the delivery tab on the product page for more details.
For more information, please see our Delivery FAQs here.
If you would prefer to speak to someone please email us at firstname.lastname@example.org or call us on 0345 2507160 – our phone lines are open between 8am – 4pm Monday to Friday.