Delivery is subject to stock availability and credit card authorisation. All parcels require a signature so we might try a neighbour either side if you are not home. If we are unable to deliver then a card will be left with a number for you to contact and rearrange delivery.
Order by 1pm (Mon - Fri) for collection in your selected store from 4pm the next working day. Please note that if you place your order on Saturday or Sunday, your order will be processed Monday for delivery to your selected store Tuesday.
Please note if your order is placed on either Saturday or Sunday, your order will be processed Monday for delivery to your selected store on Tuesday. Please also note that our Click and Collect delivery service will be 1 additional working day for the following stores: Aberdeen, Edinburgh, Glasgow, Truro. All non-Mainland UK stores can take up to 2 additional working days and includes: Belfast, Dublin, Kenmare
How to use Click & Collect
1. Place your order online. As part of the checkout process you will be offered the choice of home delivery or Click & Collect (if available for the product(s) you have selected). Simply enter your postcode or town to find your nearest participating store, select and proceed to payment.
2. Once confirmed, we will send you an email and SMS text when your order is ready to collect. Each store states its estimated delivery time and opening hours.
3. What will I need to collect my order? Simply bring along any email or text message you’ve received relating to your order. You can show it on your phone or bring along a print out. You’ll also be asked security questions about your order and address and be asked to sign for your order. Your order will be held in store for seven days.
What if my postcode isn't recognised?
If your postcode isn’t recognised then you can simply override this by entering it manually.
How can I save my delivery address?
To save your delivery address for your next order you will need to create an account at the end of checkout by entering a password.
Why do you ask for a mobile number?
This is so we can text you to let you know what time to expect your parcel
What's an address nick name?
This is so you can save an address to save you having to re-enter details each time you order. Enter a nickname that is easily recognisable for next time
Someone collecting on your behalf
If you would like someone else to collect your order on your behalf, they need to bring the confirmation email (either printed or on their phone) along with the photo ID in the name of the person that has placed the order.
Delivery times are within 2-3 working days of your order being placed.
What do I need?
Once your order has been received at your chosen CollectPlus store, you will receive your unique barcode via email, and you can go and collect your order. If you've given us your mobile phone number, we'll also send you a text message with your barcode when your goods are ready for collection. The time of day your order is available will vary as it depends on the time your order is scanned in as received by the CollectPlus store. Your confirmation email and/or text will contain your unique barcode, so please bring this with you as proof of purchase, along with proof of ID. For your protection against fraud, we can’t release your order without seeing proof of ID. You can use any of the following as proof of ID: • Driving License • Passport • Utility/mobile phone bill • Wage Slip • Bank statement or bank/building society book • Cheque guarantee/credit/debit card or Cheque book We're happy for someone else to collect your order, but the person you've nominated must present your CollectPlus barcode, and your proof of ID. The ID presented must be in the name of the person who placed the order. Your order will be available for collection at your chosen store for 10 days, after which it will be returned to our warehouse and your account will be refunded, but please allow up to 2 weeks for this.
Free on all orders for a limited time only.
Delivery times are between 8am - 6pm, up to 5 working days of your order being placed.
Please be aware that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.
Order by 8pm for next day delivery. Delivery times are between 8am - 6pm.
*Please note that if you order on a Saturday or Sunday, you will receive your order the following Tuesday.
Next Day delivery applies for working days only, Bank holidays and weekends will be excluded from the delivery times. Our Next Day delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, DT, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PL, PO, TD, TR, ZE.
Order by 6pm on a Friday for delivery between 8am and 6pm on Saturday.
Our Saturday delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.
International delivery costs are £9.00 for delivery to European countries and £16.00 for delivery to the rest of the world.
Delivery can take up to 10 working days from when your order is placed. For a list of delivery times by country, please click here. We also offer delivery to British Forces Post Office.
We now deliver to 40 countries worldwide. Please click here for full details. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Everything you'll need to know about exchanging or returning your order >
Find your nearest Joules store, stockist or show >