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On 3rd October, we’ll be launching a new website. It’ll still be at joules.com and it’ll be better than ever. You don’t have to do anything. We’re just letting you know.

Delivery and Returns

Delivery

Returns

Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature. Please see below for the available delivery methods, costs and timescales.

Standard Delivery Up to (FREE over £59)

Delivery within working days of placing your order.
  • Joules items usually delivered within working days of placing your order. Orders under £59 will be charged at £3.95

Deliveries take place between 8am - 6pm.

Please note that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.

Next Day Delivery

Order by 6pm for next working day delivery.

Deliveries take place between 8am - 6pm, Monday to Friday only. Bank holidays and weekends are excluded from delivery times

If you order on a Friday after 6pm, Saturday or Sunday, you will receive your order the following Tuesday

Our Next Day delivery service is currently available to UK mainland postcodes only. Please note, this service is not available to the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE

CollectPLUS (FREE over £59)

Order before 1pm for collection within working days of placing your order.
  • Deliveries take place Monday to Friday only. Bank holidays and weekends are excluded from delivery times.
    If you order on a Friday after 3pm, Saturday or Sunday, you will receive your order the following Tuesday.
  • You will receive a unique barcode via text and email when your order arrives at your chosen CollectPlus store.
  • Please bring this and proof of ID (driving license, passport, bill in your name, bank statement etc) with you.
  • Someone else may collect your order on your behalf, but they will need to bring the unique barcode and show photo ID in the name of the person who placed the order.
  • Once your order arrives in store, you have up to 10 days to collect.

For more information, please see our Delivery FAQs here.

If you would prefer to speak to someone please email us at joulesteam@joules.com or call us on 0345 2507160 – our phone lines are open between 8am - 4pm Monday to Friday.