Delivery is subject to stock availability and credit card authorisation. All parcels require a signature so we might try a neighbour either side if you are not home. If we are unable to deliver then a card will be left with a number for you to contact and rearrange delivery.
Order by 1pm for collection in your selected store within 4 working days (Mon - Fri).
- No longer guaranteed for Christmas delivery.
Please note that delivery to non-Mainland UK stores can take up to 5 days.
How to use Click & Collect
1. Place your order online. As part of the checkout process you will be offered the choice of home delivery or Click & Collect (if available for the product(s) you have selected). Simply enter your postcode or town to find your nearest participating store, select and proceed to payment.
2. Once confirmed, we will send you an email and SMS text when your order is ready to collect. Each store states its estimated delivery time and opening hours.
3. What will I need to collect my order? Simply bring along any email or text message you’ve received relating to your order. You can show it on your phone or bring along a print out. You’ll also be asked security questions about your order and address and be asked to sign for your order. Your order will be held in store for seven days.
What if my postcode isn't recognised?
If your postcode isn’t recognised then you can simply override this by entering it manually.
How can I save my delivery address?
To save your delivery address for your next order you will need to create an account at the end of checkout by entering a password.
Why do you ask for a mobile number?
This is so we can text you to let you know what time to expect your parcel
What's an address nick name?
This is so you can save an address to save you having to re-enter details each time you order. Enter a nickname that is easily recognisable for next time
Someone collecting on your behalf
If you would like someone else to collect your oder on your behalf, they need to bring the confirmation email (either printed or on their phone) along with the photo ID in the name of the person that has placed the order.
£3.95 or free over £49
Delivery times are between 8am - 6pm, within 5-7 working days of your order being placed - No longer guaranteed for Christmas delivery.
Please be aware that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.
International delivery costs are £9.00 for delivery to European countries and £16.00 for delivery to the rest of the world.
Delivery can take up to 10 working days from when your order is placed. For a list of delivery times by country, please click here. We also offer delivery to British Forces Post Office.
No longer guaranteed for Christmas delivery
We now deliver to 40 countries worldwide. Please click here for full details. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
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