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We’re partnering with 100s of creative people and businesses to bring you 1000s of perfect products for you and your family (even your four legged friends!)… in just one place.
Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature. Please see below for the available delivery methods, costs and timescales.
We are currently very busy and your order will take around working days to be with you. We apologise for this extended delivery time and we are working very hard to get your order to you earlier than promised.
Delivery within working days of placing your order.
Deliveries take place between 8am - 6pm.
Please note that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.
Order by 4pm for next working day delivery.
Deliveries take place between 8am - 6pm, Monday to Friday only. Bank holidays and weekends are excluded from delivery times.
If you order on a Friday after 4pm, Saturday or Sunday, you will receive your order the following Tuesday.
Our Next Day delivery service is currently available to UK mainland postcodes only. Please note, this service is not available to the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE.
Not available for Friends of Joules orders, or Joules gift cards.
If you select our Aberdeen, Braehead, Inverness, Edinburgh, Perth, St.Andrews, Perth or Stirling stores, our Click & Collect delivery service will take 1 additional working day.
Non Mainland UK stores such as Belfast, Kenmare and Newry will take an additional 3 working days.
Not available for Friends of Joules orders.
Order by 3pm on a Friday for Saturday delivery.
Our Saturday delivery service is currently available to UK mainland postcodes only. For a full list of exclusions, please click here.
Delivery between 7 - 15 working days of placing your order.
We deliver to over 70 countries worldwide (please click here to see all countries, delivery timescales and prices)
Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
For more information, please see our Delivery FAQs here.
We hope you are completely happy with your new Joules goodies, however, if you aren’t, there’s no need to worry.
We've listed the ways you can return your items to us below.
To return your Joules items to us for free via Royal Mail post, please complete the returns form that came with your order. Then simply peel the label, stick and head to your nearest post office.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive with us. If you've misplaced your returns label, you can download one from here.
If you're returning Joules items bought from one of our stores, please include your till receipt and a brief letter including your name and address, contact details and details of what you're returning in your parcel. Once we receive your returned items, please allow up to 10 working days for your refund to be processed. This may be longer during sale periods.
To return your Joules items to one of our stores for free, bring your items and the debit/credit card you originally paid with, as this is the card we will issue the refund to. If your items were originally purchased in store, please bring your debit/credit card, the till receipt and the items with you.
If you're returning an order that was originally placed online or via customer services, please bring the parcel summary that was included in your delivery.
To return international orders, please complete the returns form that came with your order and send your items back to us via a registered trackable service. For overseas returns, you will need to bear the costs of returning the product to us.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive.
Once we receive your returned items, please allow up to 10 working days for your refund to be processed. This may be longer during sale periods.
For more information, please see our Returns FAQs here.
If you'd prefer to contact our customer service team, please call us on 0345 2507160 or contact us via email at email@example.com. We will respond to you as quickly as we can.