Pay With Klarna

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will be automatically collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Joules and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You'll receive a reminder from Klarna 2 days before each instalment is collected.

Please note to pay with Klarna on Joules.com, your billing address must be in the UK.

You can choose to pay with Klarna when ordering products from both Joules and Friends of Joules.

Yes. This method of payment is available for orders over £35 and under £1000.

If you’re paying for part of your order with a Joules gift card, unfortunately you cannot use Klarna to pay for the remainder. Please note gift cards cannot currently be redeemed against items supplied by our Friends of Joules partners.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Joules run credit searches against you that could impact your credit rating.

As soon as we have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Payment information is processed securely by Klarna. No card details are transferred to or held by Joules. All transactions take place via connections secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at Klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.