Once your order has been submitted it will only show as 'placed' on your account. Once despatched from our warehouse, you'll receive a despatch confirmation email containing information about the delivery of your order.
This email will be sent from firstname.lastname@example.org
Super saver deliveries will not require a signature and will be delivered by your local postman. Someone you can trust (and may know very well!) If you happen to be out and the parcel won't fit through your letterbox, a card will be left for you with the address of your local sorting office. Super saver deliveries are from Monday to Saturday and are a non-tracked service.
Standard and Next day deliveries are trackable through UKmail. To track the status of your parcel online please visit www.ukmail.com and enter your reference number in the Parcel Number box - this will give you the up to date status of your order.
Standard and Next day deliveries do require a signature. If you've requested standard or next day delivery, you'll receive a text message from UKmail the night before your parcel is due to be delivered that will give you the option to change your delivery date. If you're not at home, a card will be left for you to rearrange delivery with UKmail.
Next day delivery is offered from Monday to Thursday from 8am - 6pm. Orders placed after 6.30pm will be delivered on the second working day. Next day orders placed from 5pm Thursday to 6.29pm Monday will be delivered on a Tuesday; our couriers can delivery up to 9pm. We can only guarantee our next day delivery service to Mainland UK, this excludes the Scottish Isles, Channel Islands, the Isle of Wight, Isle of Man, Northern Ireland and the follownig areas: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, P0, TD, TR and ZE.
If you don't receive a despatch confirmation email, please check your spam or junk folder.