text.skipToContent text.skipToNavigation
Question Mark
Find the answers to your most commonly asked questions or pick a topic to the left.
If you would rather speak to someone please give us a call on 0845 2507170
Our normal working hours are Monday to Friday 8am – 8pm & Saturday and Sunday 9am – 5pm. 

Where have my saved payment methods gone?

As of 24th June 2013 we have upgraded our payment services and are now accepting PayPal. As result all stored payments methods created within an account before this date have been securely removed. All new payment methods created after this date will continue to be securely stored with our new payment service provider to deliver you a fast and convenient experience. Sorry for any inconvenience this has caused. Please call 0845 6066871 for any further assistance.

Do I need an account to shop online at Joules.com?

No, you can shop with us via our guest checkout without having to set up an account. To make shopping online with Joules an enjoyable experience we recommend that you set up an account at the end of checkout by entering a password. This way you can easily go through the checkout process on your return visit. This way we can make sure you enjoy top class customer service and a click and easy shopping experience.

How do i create a Joules account?

Simply place your items in your shopping bag and proceed to the checkout – you will be asked to set up an account at the end by entering a password.

I am a returning customer - How do i log into my account?

You can log in by clicking here, by logging in on the homepage or at the checkout.

What happens if i forget my password?

When you log in, enter your email address and then click the ‘forgotten your password?’ button. You will be sent a new password which can be used to access your account where you will be prompted to set-up a new password of your choice.

How do I change my account details?

Simply log into your account and access your account details from the list on the left hand side. Once you’ve made the changes you wanted, click submit.

Are my debit/credit card details saved?

When you add your debit/credit cards details at checkout you have the option for them to be saved. Saving them is very secure and it will make your next visit to joules.com click and easy. You can only add new card details during checkout.

How can I keep my account safe?

The Joules online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the internet. If you are using a computer in a public location we recommend that you always log out and close the website browser for your own security. Please make sure that you keep all passwords private to ensure that you don’t compromise your account in any way.