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Question Mark
Find the answers to your most commonly asked questions or pick a topic to the left.
If you would rather speak to someone please give us a call on 0845 2507170
Our normal working hours are Monday to Friday 8am – 8pm & Saturday and Sunday 9am – 5pm. 

Why do you not have your full range to buy at the start of the season?

We are phasing our ranges throughout the season to breathe new life into our collections all the time. It also means you can have a new experience each time you shop.

I’m interested in becoming a model for joules – how do I go about doing this?

Our models are all sourced from reputable modelling agencies. We would suggest, if you really want to become a model, that you get in touch with an agency. They will be able to give you all the information you need.

How does Joules sizing compare to other brands?

At Joules our sizing is very true to British standards, so you should have little or no problem finding what you are after. For some products we offer different fits such as classic and loose options on women’s polos and sporty and classic on men’s polos. Details on sizing can be found within the order form of the Catazine and online.

Why do you have a hare emblem on your clothing?

There were many things we could have chosen as an emblem to represent the British countryside on our clothing. However, after much debate we decided on the Hare. The fastest British land animal, with its March madness and reluctance to burrow seemed fit with the quirky, eccentric lifestyle we live and promote.

Why is the ‘Tom Joule’ label featured on some items of your clothing instead of just ‘Joules’?

As the owner and founder of the Joules, Tom Joule is the driving force behind the brand and its design direction. As we grow internationally as well as in the UK, we are using the Tom Joule branding more and more as a stamp of our clothing’s authenticity, quality and true British design.

What is your policy on animal testing for your Bath and Body collection?

Joules and their supplier of toiletries do not test or commission any animal testing on raw materials or finished toiletry products.