Web & Phone Orders
Standard delivery for online orders: $9.95
Delivery is subject to stock availability. A signature is usually required on receipt.
Please note: We will only charge one lot of postage per order - however many parcels it involves.
All Joules items are dispatched directly from the UK and we aim for them to arrive within 4-7 business days. During busy times please allow up to 2 weeks.
Returns
If, for any reason, you would like to return your Joules order, you can send it back to us with a valid receipt within 28 days of purchase for a full refund or exchange. No problem whatsoever.
Goods are returned at your own expense. We accept returns if they are unused, in a resalable condition with all tags attached. Refunds will be made by original payment method. Full details of how to do so are included with your order. Please retain Proof of Postage as we do not accept responsibility for items lost in transit.
On returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold. Joules will pay delivery on your first exchange. Subsequent exchanges are charged at the standard delivery rate.
Please return your items to:
Joules Returns Centre c/o Global Response
3580 NW 56th Street
Fort Lauderdale FL 33309
Personal Use - Each order is for your personal, non-commercial use. Resale of any Joules product without the express, written consent of Joules is strictly prohibited. Multiple orders representing what Joules deems to be commercial quantities will not be accepted via our direct shopping channels. If you would like to enquire about wholesale/trade opportunities please email trade@joulesclothing.com.
Delivered from England...
Once your credit card is approved, your Joules order is dispatched direct from our warehouse in the English countryside by Courier. We’ll need a proper and complete address to guarantee delivery (a charge is made for each delivery address). Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s responsibility. Please note local import duties may be payable on receipt.
International Joules Delivery Options
We are delighted to fulfill orders outside of the US and Canada, where local import duties may be payable on receipt.
Country of origin
All of our Joules products are designed in England, in a small town called Market Harborough about 85 miles north of London. Our products are made to the highest standards by experts in China, India, Mauritius and Turkey. We have a full-time team at Joules who are dedicated to making sure that each factory that we work in is a high quality, safe place and that it adheres to high ethical standards.
Customer Support
By phone:
Call toll free from 4am-4pm [Eastern Time] Monday to Friday, 5am - 1pm Saturday, 6am - 2pm Sunday 1-800-583-9559
Your call may be recorded for training or monitoring purposes
By email:
To send an e-mail directly please joulesteamUSA@joules.com
