As the intelligent, inquisitive bunch that you are, we expect you to ask lots of questions however before you pick up the phone, write a letter or send an email have a look at the categories below. We´ve tried to save you some time by answering the questions we get asked the most.
If you can´t find the answer to your question just click here, get typing and we´ll get back to you as quickly as we can. Alternatively ring 0845 250 7170 and one of our Customer Service Team will be sure to help you.
Select a category you think your question will be under...
Q. Ordering, Returns and Shops
Q. Sponsorship and Prizes
Q. Our Responsibilities
Q. Marketing Matters
Q. Stockist and Distributors
A. We are launching a new look website for our Autumn / Winter 2010 in August.
Quite simply this test site is to make sure that we have enough time to iron out any creases that may or may not appear before the full site is up and running.
If you happen to encounter even the smallest technical error, please fill out the feedback survey. We´ll then be able to fix it to ensure everyone´s shopping experience is as good as it possibly can be.
Please note only a small part of our Autumn / Winter collection is online it´s a sneak peak of what´s to come.
A. For a refund or full exchange, your item will need to be returned to us within three months in its original condition and packaging.
A. This is an easy one... Joules Returns Centre c/o Global Response, 3580 NW 56th Street, Fort Lauderdale FL 33309. Please remember to get a proof of posting certificate as this will help if your parcel decides to have a little adventure on its way back to us.
A. Yes. Our returns policy for gifts is no different to returning items bought from a Joules shop or show stand.
A. We try and be as fast as we can, but an exchange or refund can take up to 21 days to process during our busy periods.
A. We don´t like to keep you waiting so we deliver any items we have in stock first and then other items as they arrive. Rest assured you will only ever be charged a postage fee once.
A. Unfortunately not once your order has been confirmed we cannot amend it or apply an offer code. So if you are lucky enough to have an offer code make sure you enter it correctly.
A. Charity is very important to us, however as we already support a number of charities, both locally and nationally, we cannot respond to all requests for sponsorship and donations. But please note we will always take time to consider your request.
A. We manufacture in countries throughout the world to ensure we get the very best quality of product.
A. We have recently appointed a team who will be in charge of monitoring and driving our ethical, environmental and social responsibilities forward. Watch this space for more information about all the good things Joules are doing regarding such areas.
A. We are phasing our ranges throughout the season to breathe new life into our collections all the time. It also means you can have a new experience each time you shop.
A. Our models are all sourced from reputable modelling agencies. We would suggest, if you really want to become a model, that you get in touch with an agency. They will be able to give you all the information you need.
A. At Joules our sizing is very true to British standards, so you should have little or no problem finding what you are after. For some products we offer different fits such as classic and loose options on women´s polos and sporty and classic on men´s polos. Details on sizing can be found within the order form of the Catazine and online.
A. There were many things we could have chosen as an emblem to represent the British countryside on our clothing. However, after much debate we decided on the Hare. The fastest British land animal, with its March madness and reluctance to burrow seemed fit with the quirky, eccentric lifestyle we live and promote.
A. As the owner and founder of the Joules, Tom Joule is the driving force behind the brand and its design direction. As we grow internationally as well as in the UK, we are using the Tom Joule branding more and more as a stamp of our clothing´s authenticity, quality and true British design.
A. The first (and best) thing we can recommend is to get in touch with our Trade Team. Simply send an email to trade@joulesclothing.co.uk and they´ll be more than happy to answer any questions you may have.
