Once your order has been submitted it will only show as “placed” on your account. Once dispatched from our warehouse you will receive a despatch confirmation email containing a tracking link to the courier. The email will be sent from
no-reply@joules.com.
To track the status of your parcel online, please visit the Yodel website at
tracking.yodel.co.uk/ and enter your reference number in the "Parcel Number" box - this will give you the up to date status of your order.
All parcels require a signature so we might try a neighbour either side if you are not home. If we are unable to deliver then a card will be left with a number for you to contact and rearrange delivery.
Standard delivery times are 3-5 days.
Next day delivery is offered from Monday – Thursday up until 5pm. Orders placed after this time will be delivered on the second working day. Next Day orders placed from 5pm Thursday to 4.59pm Monday will be delivered on a Tuesday, our couriers can delivery up to 9pm. We can only guarantee our next day delivery service to mainland UK this excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and the following areas: AB, DD, DG, EH, FK, G83, G84, HS,IM ,IOM, IV,KA,KW,KY,ML,PA,PH,PO,TD,TR,ZE
If you have not received a despatch confirmation email please check the spam folder in your email account. If the item was purchased on “pre-order” you will receive a despatch confirmation email once the product has arrived into our warehouse.
If your item was purchased directly from our website www.joules.com we will send you an email as soon as we receive your return. Please allow 10 working days from the date of receipt for your return to be processed.
When any item is received into our warehouse an automatic refund is applied. If you requested an exchange a new order will be placed for you along with a new charge.
If your item was purchased directly from
www.joules.com inside your parcel there will be an invoice which details our returns process. Simply package your order up and enclose your returns slip.
You can return this to us using Collect+ or via the post office. Which ever method you choose please ensure that you retain your proof of postage receipt until you have received confirmation of the return.
If you have purchased an item from a Joules store please pop back to the store and they will process your return for you.
If your item was purchased from a Joules concession, franchise or stockist you will need to return your item directly back to them. Regrettably we can not accept returns from these areas.
We take great pride in everything we do and we are as disappointed as you when things aren’t up to scratch.
If you have received something that isn’t up to our usual high standard and this Was purchased directly from
www.joules.com please contact our Customer Service Team on (+44) 0845 250 7152 where one of our Team will be able to advise you further.
If your item was purchased from a Joules store, please pop along to the store where we will be able to give you further advice.
If your item was purchased from a Joules concession, franchise or stockist you will need to return your item directly back to them. Regrettably we can not accept returns from these areas.
