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Free Returns & Exchanges

For a full refund or exchange, send your item(s) to us in its original condition with proof of purchase within 28 days of receipt of order for full priced items or 14 days of receipt of order for sale items.

Returns & Exchanges are FREE via:
  • Joules Stores
    • Bring your item(s) and delivery note to any of our stores. Find your nearest joules store
    • Please note you cannot return your Joules product to stockists, concession and non-Joules shops
  • Royal Mail
    • Fill out your returns form and use the pre-paid Royal Mail Returns label
    • Remember to get proof of postage from your Post Office

Not answered your questions? Read our full exchanges & returns policy