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Security



We accept online payment in a secure environment with Visa, Mastercard, American Express and Maestro debit & credit cards. We also accept PayPal.

The Joules online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

Once you have confirmed your order, payment will only be taken from your bank account once your purchased items have been despatched. This applies for pre-ordered purchases too. You will receive a despatch confirmation email when the items are with the courier. Upon receiving your order we carry out a standard pre-authorisation check on your payment method (card or Paypal) to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.


Where have my saved payment methods gone?

As of 24th June 2013 we have upgraded our payment services and are now accepting PayPal. As result all stored payments methods created within an account before this date have been securely removed. All new payment methods created after this date will continue to be securely stored with our new payment service provider to deliver you a fast and convenient experience. Sorry for any inconvenience this has caused. Please call 0845 6066871 for any further assistance.